Elderberry Expert Rating and Opinion
The Elderberry Index for Uralba Retirement Village is 4.07 out of 5, against a national average of 3.81. Three findings stand out as positive, and one is worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 239 minutes against a 197-minute daily care target; RN time is 85 against 41.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.24% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Uralba Retirement Village provide?
In January to March 2026, Uralba Retirement Village reported 239 minutes of care per resident per day, 42 minutes above its target of 197 minutes. Of those minutes, 85 came from registered nurses, 44 minutes above the registered-nurse target of 41.
In each of the last four quarters, Uralba Retirement Village met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 232 to 239 across those four quarters.
Who provides that care?
Of the 239 minutes, personal care workers provided 154 (64.4%), followed by registered nurses (85 minutes, 35.6%). In the same quarter, Uralba Retirement Village also reported spending on physiotherapists, speech pathologists, and lifestyle and recreation workers.
What is the food like at Uralba Retirement Village?
When residents surveyed at Uralba Retirement Village for the 2025 Residents’ Experience Survey were asked whether they like the food, 92% answered “always” or “most of the time”, 21.8 percentage points above the average of 70.2% across other homes. The share fell from 100% in 2024. Another 8% answered “some of the time”, and none answered “never”.
In January to March 2026, Uralba Retirement Village spent $15 per resident per day on food, 6% below the sector median of $16. In the same quarter, Uralba Retirement Village reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
According to Uralba Retirement Village, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
92% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Uralba Retirement Village?
In the 2025 Residents’ Experience Survey, 92% of residents surveyed at Uralba Retirement Village answered “always” or “most of the time” when asked whether staff explain things to them, above the 81.8% average across other homes by 10.2 percentage points. Answers were also above the average for other homes when residents were asked whether they get the care they need (100% against 94.5%) and whether staff treat them with respect (100% against 95.9%).
At Uralba Retirement Village, answers were at least 3 percentage points above the average for other homes on 6 of the 10 questions other than food, and within 3 percentage points on the rest.
Do residents feel safe?
Asked whether they feel safe, 83% of residents surveyed at Uralba Retirement Village answered “always” and 17% “most of the time”.
Do residents have a say in daily life?
For choice and independence, the share of “always” or “most of the time” answers at Uralba Retirement Village was 92% when asked whether they have a say in their daily activities and 92% when asked whether they are encouraged to do as much as possible for themselves.
How does Uralba Retirement Village spend on resident care?
In the 2024–25 financial year, Uralba Retirement Village spent $296.93 per resident per day on care and nursing, 12% above the sector median of $264.85. Total spending was $424.15 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included cleaning and laundry ($31.39), administration ($26.94), and accommodation and maintenance ($24.91) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($139.70) and registered nurses ($97.22).
