Elderberry Expert Rating and Opinion
The Elderberry Index for Midlands Multipurpose Health Centre is 4.55 out of 5, against a national average of 3.81. Three findings stand out as positive, and one is worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 363 minutes against a 189-minute daily care target; RN time is 150 against 40.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.80% | 1354 |
| Enjoying the food | 70.25% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Midlands Multipurpose Health Centre provide?
In January to March 2026, Midlands Multipurpose Health Centre reported 363 minutes of care per resident per day, 174 minutes above its target of 189 minutes. Registered nurses provided 150 of those minutes, 110 minutes above the registered-nurse target of 40.
Midlands Multipurpose Health Centre met both its total and registered-nurse targets in each of the last four quarters. Minutes of care per resident per day ranged from 294 to 363 across those four quarters.
Who provides that care?
Registered nurses provided 150 of the 363 minutes (41.3%), followed by personal care workers (117 minutes, 32.2%) and enrolled nurses (96 minutes, 26.4%). In the same quarter, Midlands Multipurpose Health Centre also reported spending on physiotherapists, podiatrists, speech pathologists, and lifestyle and recreation workers.
What do residents say about Midlands Multipurpose Health Centre?
Asked in the 2025 Residents’ Experience Survey whether staff explain things to them, 100% of residents surveyed at Midlands Multipurpose Health Centre answered “always” or “most of the time”, 18.2 percentage points above the average of 81.8% across other homes. When residents were asked whether staff know what they are doing (100% against 89.5%) and whether they have a say in their daily activities (100% against 93.2%), answers were also above the average for other homes.
At Midlands Multipurpose Health Centre, answers were at least 3 percentage points above the average for other homes on 8 of the 10 questions other than food, and within 3 percentage points on the rest.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 90% of residents surveyed at Midlands Multipurpose Health Centre answered “always” and 10% “most of the time”. When asked whether they get the care they need, 90% answered “always” and 10% “most of the time”.
Do residents have a say in daily life?
On choice and independence at Midlands Multipurpose Health Centre, the share answering “always” or “most of the time” was 90% when asked whether they are encouraged to do as much as possible for themselves.
How does Midlands Multipurpose Health Centre spend on resident care?
Spending on care and nursing at Midlands Multipurpose Health Centre in the 2024–25 financial year was $538.70 per resident per day, 103% above the sector median of $264.85. Total spending was $805.32 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included cleaning and laundry ($81.23), administration ($61.83), and accommodation and maintenance ($45.16) per resident per day. Within care and nursing, the largest amounts per resident per day went to registered nurses ($180.53) and enrolled nurses ($125.01).
What is the food like at Midlands Multipurpose Health Centre?
When residents surveyed at Midlands Multipurpose Health Centre for the 2025 Residents’ Experience Survey were asked whether they like the food, 90% answered “always” or “most of the time”, 19.8 percentage points above the average of 70.2% across other homes. The share rose from 83% in 2024. Another 10% answered “some of the time”, and none answered “never”.
In January to March 2026, Midlands Multipurpose Health Centre spent $16 per resident per day on food, in line with the sector median of $16. In the same quarter, Midlands Multipurpose Health Centre reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
According to Midlands Multipurpose Health Centre, breakfast, lunch and dinner are all cooked fresh. Of all meals, 91% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
90% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
