Elderberry Expert Rating and Opinion
The Elderberry Index for mecwacare Jubilee House is 4.12 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
More residents consistently feel safe
100% answered “Always” or “Most of the time”, compared with 96.2% across other homes.
Worth a closer look
Fewer residents say staff explain things consistently
50% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Food enjoyment fell in the latest survey
50% positive in 2026, compared with 66% in 2025: 16 percentage points lower.
Following up concerns is below the survey average
66% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.37% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.09% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.28% | 1078 |
| Enjoying the food | 67.35% | 1080 |
| Following up concerns | 84.23% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What do residents say about mecwacare Jubilee House?
When residents surveyed at mecwacare Jubilee House for the 2026 Residents’ Experience Survey were asked whether staff explain things to them, 50% answered “always” or “most of the time”, 30.3 percentage points below the average of 80.3% across other homes. Answers were also below the average for other homes when residents were asked whether staff follow up when they raise things (66% against 84.2%) and whether the home is well run (75% against 88.1%).
The largest gap above other homes was when residents were asked whether they feel safe: 100% answered “always” or “most of the time”, against an average of 96.2%.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 33% answered “always”, 17% “most of the time”, 42% “some of the time” and 8% “never”.
Do residents get the care they need?
When residents surveyed at mecwacare Jubilee House were asked whether they get the care they need, 58% answered “always” and 33% “most of the time”.
What is the food like at mecwacare Jubilee House?
When residents surveyed at mecwacare Jubilee House for the 2026 Residents’ Experience Survey were asked whether they like the food, 50% answered “always” or “most of the time”, 17.4 percentage points below the average of 67.4% across other homes. The share fell from 66% in 2025. Another 42% answered “some of the time” and 8% “never”.
Food spending at mecwacare Jubilee House in January to March 2026 was $17 per resident per day, 6% above the sector median of $16. In the same quarter, spending on dietitians was $0.21 per resident per day, 25% below the sector median of $0.28.
How are meals prepared?
mecwacare Jubilee House reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
50% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does mecwacare Jubilee House spend on resident care?
In the 2024–25 financial year, mecwacare Jubilee House spent $413.30 per resident per day, and care and nursing made up 60.3% of it. Care and nursing spending of $249.41 was 6% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($58.82), accommodation and maintenance ($33.28), and cleaning and laundry ($26.77) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($143.18) and registered nurses ($62.16).
How much care and nursing does mecwacare Jubilee House provide?
mecwacare Jubilee House reported 216 minutes of care per resident per day in January to March 2026, matching its target of 216 minutes. Registered nurses provided 46 of those minutes, 3 minutes above the registered-nurse target of 43.
In three of the last four quarters, mecwacare Jubilee House met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 216 to 221.
Who provides that care?
Of the 216 minutes, personal care workers provided 150 (69.4%), followed by registered nurses (46 minutes, 21.3%) and enrolled nurses (20 minutes, 9.3%). In the same quarter, mecwacare Jubilee House also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
