Elderberry Expert Rating and Opinion
The Elderberry Index for Emmy Monash Aged Care is 3.93 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
How well the home is run is above the survey average
100% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Residents show greater confidence in staff skills
97% answered “Always” or “Most of the time”, compared with 89.1% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 207 vs 206 minutes; registered nurses: 39 vs 42 minutes per resident per day.
Fewer residents say staff explain things consistently
70% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Enjoying the food is below the survey average
60% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.27% | 1078 |
| Enjoying the food | 67.35% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What is the food like at Emmy Monash Aged Care?
In the 2026 Residents’ Experience Survey, 60% of residents surveyed at Emmy Monash Aged Care said they like the food “always” or “most of the time”, 7.3 percentage points below the average of 67.3% across other homes. The share fell from 66% in 2025. Another 40% answered “some of the time”, and none answered “never”.
Food spending at Emmy Monash Aged Care in January to March 2026 was $25 per resident per day, 56% above the sector median of $16. Spending on dietitians in the same quarter was $0.82 per resident per day, 193% above the sector median of $0.28.
How are meals prepared?
Emmy Monash Aged Care reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
60% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Emmy Monash Aged Care?
In the 2026 Residents’ Experience Survey, 100% of residents surveyed at Emmy Monash Aged Care answered “always” or “most of the time” when asked whether the home is well run, above the 88.1% average across other homes by 11.9 percentage points. Answers were also above the average for other homes when residents were asked whether staff know what they are doing (97% against 89.1%) and whether they have a say in their daily activities (100% against 92.7%).
The largest gap below other homes was when residents were asked whether staff explain things to them: 70% answered “always” or “most of the time”, against an average of 80.3%.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. When residents were asked whether staff explain things to them, 47% answered “always”, 23% “most of the time” and 30% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Emmy Monash Aged Care were asked whether they feel safe, 93% answered “always” and 7% “most of the time”. When asked whether they get the care they need, 80% answered “always” and 20% “most of the time”.
How does Emmy Monash Aged Care spend on resident care?
Total spending at Emmy Monash Aged Care in the 2024–25 financial year was $537.42 per resident per day, and care and nursing made up 53.0% of it. Care and nursing spending of $284.63 was 7% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($78.81), accommodation and maintenance ($56.29), and cleaning and laundry ($41.93) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($154.17) and registered nurses ($57.31).
How much care and nursing does Emmy Monash Aged Care provide?
Emmy Monash Aged Care reported 207 minutes of care per resident per day in January to March 2026, 1 minute above its target of 206 minutes. Registered nurses provided 39 of those minutes, 3 minutes below the registered-nurse target of 42.
In none of the last four quarters did Emmy Monash Aged Care meet both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 204 to 213.
Who provides that care?
Personal care workers provided 153 of the 207 minutes (73.9%), followed by registered nurses (39 minutes, 18.8%) and enrolled nurses (15 minutes, 7.2%). Emmy Monash Aged Care also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
