Elderberry Expert Rating and Opinion
The Elderberry Index for Klemzig Residential Care Services is 3.23 out of 5, against a national average of 3.81. Three findings are worth a closer look.
Things we noticed
Worth a closer look
Reported care time falls short of a staffing target
Total care: 226 vs 229 minutes; registered nurses: 50 vs 46 minutes per resident per day.
Getting needed care is below the survey average
65% answered “Always” or “Most of the time”, compared with 94.5% across other homes.
Support for independence is below the survey average
64% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.49% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.61% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.97% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
What do residents say about Klemzig Residential Care Services?
When residents surveyed at Klemzig Residential Care Services for the 2025 Residents’ Experience Survey were asked whether they get the care they need, 65% answered “always” or “most of the time”, 29.5 percentage points below the average of 94.5% across other homes. When residents were asked whether they are encouraged to do as much as possible for themselves (64% against 88.6%) and whether staff follow up when they raise things (65% against 85.2%), answers were also below the average for other homes.
At Klemzig Residential Care Services, answers were at least 3 percentage points below the average for other homes on 9 of the 10 questions other than food, and within 3 percentage points on the rest.
What should you ask about on a visit?
A visit is a chance to ask about how care plans are reviewed and changed. When residents were asked whether they get the care they need, 36% answered “always”, 29% “most of the time”, 29% “some of the time” and 7% “never”.
Do residents feel safe?
Asked whether they feel safe, 50% of residents surveyed at Klemzig Residential Care Services answered “always” and 43% “most of the time”.
What is the food like at Klemzig Residential Care Services?
When residents surveyed at Klemzig Residential Care Services for the 2025 Residents’ Experience Survey were asked whether they like the food, 57% answered “always” or “most of the time”, 13.3 percentage points below the average of 70.3% across other homes. The share fell from 65% in 2024. Another 36% answered “some of the time” and 7% “never”.
In January to March 2026, Klemzig Residential Care Services spent $15 per resident per day on food, 6% below the sector median of $16. In the same quarter, spending on dietitians was $0.15 per resident per day, 46% below the sector median of $0.28.
How are meals prepared?
Klemzig Residential Care Services reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
57% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Klemzig Residential Care Services provide?
In January to March 2026, Klemzig Residential Care Services reported 226 minutes of care per resident per day, 3 minutes below its target of 229 minutes. Of those minutes, 50 came from registered nurses, 4 minutes above the registered-nurse target of 46.
In three of the last four quarters, Klemzig Residential Care Services met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 226 to 229 across those four quarters.
Who provides that care?
Personal care workers provided 167 of the 226 minutes (73.9%), followed by registered nurses (50 minutes, 22.1%) and enrolled nurses (9 minutes, 4.0%). Klemzig Residential Care Services also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Klemzig Residential Care Services spend on resident care?
Spending on care and nursing at Klemzig Residential Care Services in the 2024–25 financial year was $232.06 per resident per day, 12% below the sector median of $264.85. Total spending was $388.50 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($53.59), accommodation and maintenance ($44.31), and cleaning and laundry ($20.70) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($136.81) and registered nurses ($49.09).
