Elderberry Expert Rating and Opinion
The residents’ experience rating for Kirrak House is 4 out of 5, against a national average of 3.62. Three findings stand out as positive.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Enjoying the food is above the survey average
92% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Food enjoyment improved in the latest survey
92% positive in 2026, compared with 50% in 2025: 42 percentage points higher.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2366 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2396 |
| Staffing | 3.18 | 2455 |
| Quality measures | 3.07 | 2457 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.24% | 1078 |
| Enjoying the food | 67.32% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What do residents say about Kirrak House?
In the 2026 Residents’ Experience Survey, 100% of residents surveyed at Kirrak House answered “always” or “most of the time” when asked whether staff explain things to them, above the 80.2% average across other homes by 19.8 percentage points. Answers were also above the average for other homes when residents were asked whether they are encouraged to do as much as possible for themselves (100% against 87.1%) and whether the home is well run (100% against 88.1%).
On 9 of the 10 questions other than food, answers at Kirrak House were at least 3 percentage points above the average for other homes, and on the rest they were within 3 percentage points.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 83% of residents surveyed at Kirrak House answered “always” and 17% “most of the time”. When asked whether they get the care they need, 50% answered “always” and 42% “most of the time”.
Do residents have a say in daily life?
On choice and independence at Kirrak House, the share answering “always” or “most of the time” was 100% when asked whether they have a say in their daily activities.
What is the food like at Kirrak House?
When residents surveyed at Kirrak House for the 2026 Residents’ Experience Survey were asked whether they like the food, 92% answered “always” or “most of the time”, 24.7 percentage points above the average of 67.3% across other homes. The share rose from 50% in 2025. Another 8% answered “never”.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
92% of surveyed residents
Sources and Explanation
How does Kirrak House spend on resident care?
In the 2024–25 financial year, Kirrak House spent $407.14 per resident per day on care and nursing, 54% above the sector median of $264.85. Total spending was $689.71 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
The rest went to accommodation and maintenance ($102.61), administration ($71.05), cleaning and laundry ($61.53), and food and catering ($47.37) per resident per day. Within care and nursing, the largest amounts per resident per day went to enrolled nurses ($185.17) and registered nurses ($133.11). Food and catering spending was 11% above its sector median of $42.71.
How much care and nursing does Kirrak House provide?
Kirrak House reported 230 minutes of care per resident per day in January to March 2026.
Who provides that care?
Of the 230 minutes, enrolled nurses provided 120 (52.2%), followed by registered nurses (91 minutes, 39.6%) and personal care workers (19 minutes, 8.3%).
