Elderberry Expert Rating and Opinion
The Elderberry Index for Juniper The Residency is 3.78 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 219 minutes against a 217-minute daily care target; RN time is 44 against 44.
Enjoying the food is above the survey average
92% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Worth a closer look
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
How well the home is run is below the survey average
77% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Support for independence is below the survey average
77% answered “Always” or “Most of the time”, compared with 87.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.09% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.24% | 1078 |
| Enjoying the food | 67.32% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What is the food like at Juniper The Residency?
When residents surveyed at Juniper The Residency for the 2026 Residents’ Experience Survey were asked whether they like the food, 92% answered “always” or “most of the time”, 24.7 percentage points above the average of 67.3% across other homes. The share rose from 75% in 2025. Another 8% answered “some of the time”, and none answered “never”.
In January to March 2026, Juniper The Residency spent $19 per resident per day on food, 19% above the sector median of $16. In the same quarter, Juniper The Residency reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
Juniper The Residency reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
92% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Juniper The Residency?
Asked in the 2026 Residents’ Experience Survey whether staff explain things to them, 93% of residents surveyed at Juniper The Residency answered “always” or “most of the time”, above the 80.2% average across other homes by 12.8 percentage points. Answers were also above the average for other homes when residents were asked whether they have a say in their daily activities (100% against 92.7%) and whether they get the care they need (100% against 94.4%).
The widest gap below other homes came when residents were asked whether the home is well run: 77% answered “always” or “most of the time”, against an average of 88.1%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about who runs the home day to day and how changes are communicated. Of residents asked whether the home is well run, 46% answered “always”, 31% “most of the time” and 23% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Juniper The Residency were asked whether they feel safe, 85% answered “always” and 15% “most of the time”.
How does Juniper The Residency spend on resident care?
In the 2024–25 financial year, Juniper The Residency spent $467.67 per resident per day, and care and nursing made up 61.8% of it. Care and nursing spending of $289.21 was 9% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($64.37), accommodation and maintenance ($38.55), and cleaning and laundry ($30.70) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($146.71) and registered nurses ($75.82).
How much care and nursing does Juniper The Residency provide?
Juniper The Residency reported 219 minutes of care per resident per day in January to March 2026, 2 minutes above its target of 217 minutes. Of those minutes, 44 came from registered nurses, matching the registered-nurse target of 44.
Juniper The Residency met both its total and registered-nurse targets in each of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 219 to 238.
Who provides that care?
Personal care workers provided 157 of the 219 minutes (71.7%), followed by registered nurses (44 minutes, 20.1%) and enrolled nurses (18 minutes, 8.2%). In the same quarter, Juniper The Residency also reported spending on podiatrists, speech pathologists, and lifestyle and recreation workers.
