Elderberry Expert Rating and Opinion
The Elderberry Index for Juniper Gerdewoonem is 3.38 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
More residents consistently feel safe
100% answered “Always” or “Most of the time”, compared with 96.4% across other homes.
Residents report stronger support for independence
92% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 208 vs 212 minutes; registered nurses: 45 vs 43 minutes per resident per day.
Fewer residents say staff explain things consistently
50% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Food enjoyment fell in the latest survey
66% positive in 2025, compared with 80% in 2024: 14 percentage points lower.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.84% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Juniper Gerdewoonem?
When residents surveyed at Juniper Gerdewoonem for the 2025 Residents’ Experience Survey were asked whether staff explain things to them, 50% answered “always” or “most of the time”, 31.8 percentage points below the average of 81.8% across other homes. When residents were asked whether staff follow up when they raise things (66% against 85.2%) and whether the home is well run (75% against 89.3%), answers were also below the average for other homes.
The widest gap above other homes came when residents were asked whether staff treat them with respect: 100% answered “always” or “most of the time”, against an average of 95.9%. Altogether, answers on 4 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 8% answered “always”, 42% “most of the time” and 50% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 58% of residents surveyed at Juniper Gerdewoonem answered “always” and 42% “most of the time”. When asked whether they get the care they need, 25% answered “always” and 58% “most of the time”.
What is the food like at Juniper Gerdewoonem?
When residents surveyed at Juniper Gerdewoonem for the 2025 Residents’ Experience Survey were asked whether they like the food, 66% answered “always” or “most of the time”, 4.3 percentage points below the average of 70.3% across other homes. The share fell from 80% in 2024. Another 25% answered “some of the time” and 8% “never”.
In January to March 2026, Juniper Gerdewoonem spent $26 per resident per day on food, 63% above the sector median of $16. In the same quarter, Juniper Gerdewoonem reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
According to Juniper Gerdewoonem, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
66% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Juniper Gerdewoonem provide?
In January to March 2026, Juniper Gerdewoonem reported 208 minutes of care per resident per day, 4 minutes below its target of 212 minutes. Registered nurses provided 45 of those minutes, 2 minutes above the registered-nurse target of 43.
In three of the last four quarters, Juniper Gerdewoonem met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 208 to 224.
Who provides that care?
Of the 208 minutes, personal care workers provided 160 (76.9%), followed by registered nurses (45 minutes, 21.6%) and enrolled nurses (3 minutes, 1.4%). Juniper Gerdewoonem also reported spending on physiotherapists and lifestyle and recreation workers in the same quarter.
How does Juniper Gerdewoonem spend on resident care?
In the 2024–25 financial year, Juniper Gerdewoonem spent $297.90 per resident per day on care and nursing, 12% above the sector median of $264.85. Total spending was $630.28 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($127.02), accommodation and maintenance ($103.44), and cleaning and laundry ($38.38) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($182.77) and registered nurses ($82.47).
