Elderberry Expert Rating and Opinion
The Elderberry Index for Jindalee Aged Care Residence is 3.71 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Residents report stronger support for independence
96% answered “Always” or “Most of the time”, compared with 87.1% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 247 vs 210 minutes; registered nurses: 35 vs 43 minutes per resident per day.
Food enjoyment fell in the latest survey
66% positive in 2026, compared with 87% in 2025: 21 percentage points lower.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.27% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
How much care and nursing does Jindalee Aged Care Residence provide?
Jindalee Aged Care Residence reported 247 minutes of care per resident per day in January to March 2026, 37 minutes above its target of 210 minutes. Registered nurses provided 35 of those minutes, 8 minutes below the registered-nurse target of 43.
In none of the last four quarters did Jindalee Aged Care Residence meet both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 244 to 252.
Who provides that care?
Of the 247 minutes, personal care workers provided 206 (83.4%), followed by registered nurses (35 minutes, 14.2%) and enrolled nurses (6 minutes, 2.4%). In the same quarter, Jindalee Aged Care Residence also reported spending on physiotherapists, podiatrists, dietitians, and lifestyle and recreation workers.
How does Jindalee Aged Care Residence spend on resident care?
Spending on care and nursing at Jindalee Aged Care Residence in the 2024–25 financial year was $297.62 per resident per day, 12% above the sector median of $264.85. Total spending was $451.76 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included cleaning and laundry ($41.76), accommodation and maintenance ($39.72) and administration ($35.08) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($203.33) and registered nurses ($57.72).
What do residents say about Jindalee Aged Care Residence?
When residents surveyed at Jindalee Aged Care Residence for the 2026 Residents’ Experience Survey were asked whether staff explain things to them, 69% answered “always” or “most of the time”, 11.3 percentage points below the average of 80.3% across other homes. When residents were asked whether staff follow up when they raise things (81% against 84.2%) and whether the home is well run (85% against 88.1%), answers were also below the average for other homes.
The widest gap above other homes came when residents were asked whether they are encouraged to do as much as possible for themselves: 96% answered “always” or “most of the time”, against an average of 87.1%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. When residents were asked whether staff explain things to them, 46% answered “always”, 23% “most of the time”, 23% “some of the time” and 8% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Jindalee Aged Care Residence were asked whether they feel safe, 81% answered “always” and 15% “most of the time”. When asked whether they get the care they need, 65% answered “always” and 31% “most of the time”.
What is the food like at Jindalee Aged Care Residence?
In the 2026 Residents’ Experience Survey, 66% of residents surveyed at Jindalee Aged Care Residence said they like the food “always” or “most of the time”, 21 percentage points lower than the 87% recorded in 2025. Another 35% answered “some of the time”, and none answered “never”.
Food spending at Jindalee Aged Care Residence in January to March 2026 was $17 per resident per day, 6% above the sector median of $16. In the same quarter, spending on dietitians was $0.13 per resident per day, 54% below the sector median of $0.28.
How are meals prepared?
According to Jindalee Aged Care Residence, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
66% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
