Elderberry Expert Rating and Opinion
The Elderberry Index for Infinite Care Tweed is 3.23 out of 5, compared with a national average of 3.81. Three findings are worth a closer look.
Things we noticed
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$13 a day vs a $16 sector median; 47% enjoy meals vs 67.4% across other homes.
Reported care time falls short of a staffing target
Total care: 209 vs 216 minutes; registered nurses: 39 vs 44 minutes per resident per day.
How well the home is run is below the survey average
62% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.10% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.10% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.27% | 1078 |
| Enjoying the food | 67.36% | 1080 |
| Following up concerns | 84.23% | 1079 |
| Kind and caring staff | 95.43% | 1080 |
| Having a say in daily life | 92.72% | 1080 |
What do residents say about Infinite Care Tweed?
When residents surveyed at Infinite Care Tweed for the 2026 Residents’ Experience Survey were asked whether the home is well run, 62% answered “always” or “most of the time”, below the 88.1% average across other homes by 26.1 percentage points. When residents were asked whether staff explain things to them (66% against 80.3%) and whether staff follow up when they raise things (71% against 84.2%), answers were also below the average for other homes.
On 8 of the 10 questions other than food, answers at Infinite Care Tweed were at least 3 percentage points below the average for other homes, and on the rest they were within 3 percentage points.
What should you ask about on a visit?
On a visit, you can ask about who runs the home day to day and how changes are communicated. Of residents asked whether the home is well run, 38% answered “always”, 24% “most of the time”, 29% “some of the time” and 10% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Infinite Care Tweed were asked whether they feel safe, 71% answered “always” and 24% “most of the time”. When asked whether they get the care they need, 48% answered “always” and 38% “most of the time”.
How much care and nursing does Infinite Care Tweed provide?
Infinite Care Tweed reported 209 minutes of care per resident per day in January to March 2026, 7 minutes below its target of 216 minutes. Of those minutes, 39 came from registered nurses, 5 minutes below the registered-nurse target of 44.
Infinite Care Tweed met both its total and registered-nurse targets in none of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 209 to 214.
Who provides that care?
Personal care workers provided 159 of the 209 minutes (76.1%), followed by registered nurses (39 minutes, 18.7%) and enrolled nurses (11 minutes, 5.3%). In the same quarter, Infinite Care Tweed also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Infinite Care Tweed?
In the 2026 Residents’ Experience Survey, 47% of residents surveyed at Infinite Care Tweed said they like the food “always” or “most of the time”, 20.4 percentage points below the average of 67.4% across other homes. The share fell from 60% in 2025. Another 52% answered “some of the time”, and none answered “never”.
Food spending at Infinite Care Tweed in January to March 2026 was $13 per resident per day, 19% below the sector median of $16. In the same quarter, spending on dietitians was $0.15 per resident per day, 46% below the sector median of $0.28.
How are meals prepared?
Infinite Care Tweed reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
47% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Infinite Care Tweed spend on resident care?
Spending on care and nursing at Infinite Care Tweed in the 2024–25 financial year was $228.99 per resident per day, 14% below the sector median of $264.85. Total spending was $464.97 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($110.59), administration ($53.74), and cleaning and laundry ($27.17) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($123.65) and registered nurses ($52.33).
