Elderberry Expert Rating and Opinion
The Elderberry Index for Glenroy Grove Care Community is 3.19 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
74% enjoy meals vs 70.3% across other homes; spending is $12 vs a $16 sector median.
Food enjoyment improved in the latest survey
74% positive in 2025, compared with 28% in 2024: 46 percentage points higher.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 217 vs 228 minutes; registered nurses: 40 vs 46 minutes per resident per day.
Staffing rating trails the national average
1 out of 5, compared with 3.19 across other rated homes in the August 2026 extract.
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.19 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Glenroy Grove Care Community provide?
Glenroy Grove Care Community reported 217 minutes of care per resident per day in January to March 2026, 11 minutes below its target of 228 minutes. Registered nurses provided 40 of those minutes, 6 minutes below the registered-nurse target of 46.
In none of the last four quarters did Glenroy Grove Care Community meet both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 217 to 234.
Who provides that care?
Personal care workers provided 138 minutes per resident per day, followed by registered nurses (40 minutes) and enrolled nurses (38 minutes). Glenroy Grove Care Community also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Glenroy Grove Care Community?
In the 2025 Residents’ Experience Survey, 74% of residents surveyed at Glenroy Grove Care Community said they like the food “always” or “most of the time”, 3.7 percentage points above the average of 70.3% across other homes. The share rose from 28% in 2024. Another 27% answered “some of the time”, and none answered “never”.
Food spending at Glenroy Grove Care Community in January to March 2026 was $12 per resident per day, 25% below the sector median of $16. Spending on dietitians in the same quarter was $0.42 per resident per day, 50% above the sector median of $0.28.
How are meals prepared?
According to Glenroy Grove Care Community, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
74% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Glenroy Grove Care Community?
Asked in the 2025 Residents’ Experience Survey whether staff follow up when they raise things, 94% of residents surveyed at Glenroy Grove Care Community answered “always” or “most of the time”, 8.8 percentage points above the average of 85.2% across other homes. When residents were asked whether they have a say in their daily activities (100% against 93.2%) and whether they are encouraged to do as much as possible for themselves (93% against 88.6%), answers were also above the average for other homes.
At Glenroy Grove Care Community, answers were at least 3 percentage points above the average for other homes on 7 of the 10 questions other than food, and within 3 percentage points on the rest.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 67% of residents surveyed at Glenroy Grove Care Community answered “always” and 33% “most of the time”. When asked whether they get the care they need, 60% answered “always” and 33% “most of the time”.
