Elderberry Expert Rating and Opinion
The Elderberry Index for Florence Price Gardens is 3.85 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 219 minutes against a 215-minute daily care target; RN time is 45 against 44.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Food enjoyment fell in the latest survey
52% positive in 2025, compared with 66% in 2024: 14 percentage points lower.
Enjoying the food is below the survey average
52% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What is the food like at Florence Price Gardens?
In the 2025 Residents’ Experience Survey, 52% of residents surveyed at Florence Price Gardens said they like the food “always” or “most of the time”, 18.3 percentage points below the average of 70.3% across other homes. The share fell from 66% in 2024. Another 35% answered “some of the time” and 13% “never”.
In January to March 2026, Florence Price Gardens spent $18 per resident per day on food, 13% above the sector median of $16. Spending on dietitians in the same quarter was $0.12 per resident per day, 57% below the sector median of $0.28.
How are meals prepared?
According to Florence Price Gardens, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
52% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Florence Price Gardens provide?
In January to March 2026, Florence Price Gardens reported 219 minutes of care per resident per day, 4 minutes above its target of 215 minutes. Of those minutes, 45 came from registered nurses, 1 minute above the registered-nurse target of 44.
Florence Price Gardens met both its total and registered-nurse targets in each of the last four quarters. Minutes of care per resident per day ranged from 216 to 237 across those four quarters.
Who provides that care?
Per resident per day, personal care workers provided 169 minutes, followed by registered nurses (45 minutes) and enrolled nurses (6 minutes). Florence Price Gardens also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Florence Price Gardens?
When residents surveyed at Florence Price Gardens for the 2025 Residents’ Experience Survey were asked whether staff know what they are doing, 96% answered “always” or “most of the time”, 6.5 percentage points above the average of 89.5% across other homes. When residents were asked whether they are encouraged to do as much as possible for themselves (95% against 88.6%) and whether staff treat them with respect (100% against 95.9%), answers were also above the average for other homes.
The largest gap below other homes was when residents were asked whether they get the care they need: 87% answered “always” or “most of the time”, against an average of 94.5%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how care plans are reviewed and changed. Of residents asked whether they get the care they need, 74% answered “always”, 13% “most of the time”, 4% “some of the time” and 9% “never”.
Do residents feel safe?
When residents surveyed at Florence Price Gardens were asked whether they feel safe, 83% answered “always” and 9% “most of the time”.
How does Florence Price Gardens spend on resident care?
Total spending at Florence Price Gardens in the 2024–25 financial year was $426.53 per resident per day, and care and nursing made up 61.7% of it. Care and nursing spending of $263.13 was 1% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($57.92), accommodation and maintenance ($31.47), and cleaning and laundry ($27.34) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($151.87) and registered nurses ($66.73).
