Elderberry Expert Rating and Opinion
One finding is worth a closer look.
Things we noticed
Worth a closer look
Reported care time falls short of a staffing target
Total care: 199 vs 209 minutes; registered nurses: 37 vs 43 minutes per resident per day.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. No survey comparison is made: the survey year in the ratings extract does not match this home’s latest survey. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2366 |
| Residents’ experience | 3.62 | 2435 |
| Compliance | 4.83 | 2396 |
| Staffing | 3.18 | 2455 |
| Quality measures | 3.07 | 2457 |
How much care and nursing does Crowley Retirement Village provide?
Crowley Retirement Village reported 199 minutes of care per resident per day in January to March 2026, 10 minutes below its target of 209 minutes. Registered nurses provided 37 of those minutes, 6 minutes below the registered-nurse target of 43.
In one of the last four quarters, Crowley Retirement Village met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 196 to 215 across those four quarters.
Who provides that care?
Personal care workers provided 160 of the 199 minutes (80.4%), followed by registered nurses (37 minutes, 18.6%) and enrolled nurses (2 minutes, 1.0%). In the same quarter, Crowley Retirement Village also reported spending on physiotherapists and lifestyle and recreation workers.
What is the food like at Crowley Retirement Village?
In the 2025 Residents’ Experience Survey, 86% of residents surveyed at Crowley Retirement Village said they like the food “always” or “most of the time”, 14 percentage points higher than the 72% recorded in 2024. Another 14% answered “some of the time”, and none answered “never”.
In January to March 2026, Crowley Retirement Village spent $20 per resident per day on food, 25% above the sector median of $16. In the same quarter, Crowley Retirement Village reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
Crowley Retirement Village reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
86% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Crowley Retirement Village?
In the 2025 Residents’ Experience Survey, the highest share of “always” or “most of the time” answers from residents surveyed at Crowley Retirement Village, 100%, came on 3 of the 10 questions other than food, including whether staff treat them with respect. The lowest share, 85%, came when residents were asked whether staff know what they are doing.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. Of residents asked whether staff know what they are doing, 71% answered “always”, 14% “most of the time” and 14% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Crowley Retirement Village were asked whether they feel safe, 93% answered “always” and 7% “most of the time”. When asked whether they get the care they need, 93% answered “always”.
How does Crowley Retirement Village spend on resident care?
In the 2024–25 financial year, Crowley Retirement Village spent $418.34 per resident per day, and care and nursing made up 64.1% of it. Care and nursing spending of $268.33 was 1% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($40.07), administration ($35.58), and cleaning and laundry ($20.65) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($162.19) and registered nurses ($65.79).
