Elderberry Expert Rating and Opinion
The Elderberry Index for Evergreen Lodge is 3.78 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
How well the home is run is above the survey average
100% answered “Always” or “Most of the time”, compared with 89.3% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 222 vs 218 minutes; registered nurses: 43 vs 44 minutes per resident per day.
Food enjoyment fell in the latest survey
72% positive in 2025, compared with 93% in 2024: 21 percentage points lower.
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Evergreen Lodge provide?
Evergreen Lodge reported 222 minutes of care per resident per day in January to March 2026, 4 minutes above its target of 218 minutes. Of those minutes, 43 came from registered nurses, 1 minute below the registered-nurse target of 44.
In one of the last four quarters, Evergreen Lodge met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 220 to 228 across those four quarters.
Who provides that care?
Personal care workers provided 177 of the 222 minutes (79.7%), followed by registered nurses (43 minutes, 19.4%) and enrolled nurses (2 minutes, 0.9%). Evergreen Lodge also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Evergreen Lodge spend on resident care?
Total spending at Evergreen Lodge in the 2024–25 financial year was $466.73 per resident per day, and care and nursing made up 62.0% of it. Care and nursing spending of $289.48 was 9% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($69.60), accommodation and maintenance ($35.16), and cleaning and laundry ($27.92) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($169.43) and registered nurses ($61.93).
What is the food like at Evergreen Lodge?
When residents surveyed at Evergreen Lodge for the 2025 Residents’ Experience Survey were asked whether they like the food, 72% answered “always” or “most of the time”, 21 percentage points lower than the 93% recorded in 2024. Another 28% answered “some of the time”, and none answered “never”.
In January to March 2026, Evergreen Lodge spent $17 per resident per day on food, 6% above the sector median of $16. In the same quarter, spending on dietitians was $0.35 per resident per day, 25% above the sector median of $0.28.
How are meals prepared?
According to Evergreen Lodge, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
72% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Evergreen Lodge?
In the 2025 Residents’ Experience Survey, 100% of residents surveyed at Evergreen Lodge answered “always” or “most of the time” when asked whether the home is well run, 10.7 percentage points above the average of 89.3% across other homes. When residents were asked whether they have a say in their daily activities (100% against 93.2%) and whether they get the care they need (100% against 94.5%), answers were also above the average for other homes.
At Evergreen Lodge, answers were at least 3 percentage points above the average for other homes on 9 of the 10 questions other than food, and within 3 percentage points on the rest.
Do residents feel safe?
When residents surveyed at Evergreen Lodge were asked whether they feel safe, 94% answered “always” and 6% “most of the time”.
Do residents have a say in daily life?
For choice and independence, the share of “always” or “most of the time” answers at Evergreen Lodge was 94% when asked whether they are encouraged to do as much as possible for themselves.
