Elderberry Expert Rating and Opinion
The Elderberry Index for Arcare Lisarow The Orchards is 3.48 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment improved in the latest survey
79% positive in 2025, compared with 50% in 2024: 29 percentage points higher.
Following up concerns is above the survey average
100% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Staff communication is a relative strength
96% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 209 vs 208 minutes; registered nurses: 41 vs 43 minutes per resident per day.
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.80% | 1354 |
| Enjoying the food | 70.25% | 1354 |
| Following up concerns | 85.18% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Arcare Lisarow The Orchards?
When residents surveyed at Arcare Lisarow The Orchards for the 2025 Residents’ Experience Survey were asked whether staff follow up when they raise things, 100% answered “always” or “most of the time”, above the 85.2% average across other homes by 14.8 percentage points. When residents were asked whether staff explain things to them (96% against 81.8%) and whether they are encouraged to do as much as possible for themselves (96% against 88.6%), answers were also above the average for other homes.
At Arcare Lisarow The Orchards, answers were at least 3 percentage points above the average for other homes on 9 of the 10 questions other than food, and within 3 percentage points on the rest.
Do residents feel safe and get the care they need?
When residents surveyed at Arcare Lisarow The Orchards were asked whether they feel safe, 88% answered “always” and 13% “most of the time”. When asked whether they get the care they need, 83% answered “always” and 17% “most of the time”.
Do residents have a say in daily life?
On choice and independence at Arcare Lisarow The Orchards, the share answering “always” or “most of the time” was 100% when asked whether they have a say in their daily activities.
What is the food like at Arcare Lisarow The Orchards?
In the 2025 Residents’ Experience Survey, 79% of residents surveyed at Arcare Lisarow The Orchards said they like the food “always” or “most of the time”, 8.7 percentage points above the average of 70.3% across other homes. The share rose from 50% in 2024. Another 21% answered “some of the time”, and none answered “never”.
Food spending at Arcare Lisarow The Orchards in January to March 2026 was $16 per resident per day, in line with the sector median of $16. In the same quarter, spending on dietitians was $0.05 per resident per day, 82% below the sector median of $0.28.
How are meals prepared?
According to Arcare Lisarow The Orchards, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
79% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Arcare Lisarow The Orchards spend on resident care?
Total spending at Arcare Lisarow The Orchards in the 2024–25 financial year was $390.26 per resident per day, and care and nursing made up 62.7% of it. Care and nursing spending of $244.60 was 8% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($57.25), administration ($25.34), and cleaning and laundry ($20.40) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($148.15) and registered nurses ($54.26).
How much care and nursing does Arcare Lisarow The Orchards provide?
Arcare Lisarow The Orchards reported 209 minutes of care per resident per day in January to March 2026, 1 minute above its target of 208 minutes. Registered nurses provided 41 of those minutes, 2 minutes below the registered-nurse target of 43.
In one of the last four quarters, Arcare Lisarow The Orchards met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 204 to 210.
Who provides that care?
Personal care workers provided 166 minutes per resident per day, followed by registered nurses (41 minutes) and enrolled nurses (3 minutes). Arcare Lisarow The Orchards also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
