Elderberry Expert Rating and Opinion
The Elderberry Index for Eva Tilley Memorial Hostel is 3.53 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
How well the home is run is above the survey average
100% answered “Always” or “Most of the time”, compared with 89.3% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 214 vs 215 minutes; registered nurses: 39 vs 43 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What is the food like at Eva Tilley Memorial Hostel?
In the 2025 Residents’ Experience Survey, 72% of residents surveyed at Eva Tilley Memorial Hostel said they like the food “always” or “most of the time”, within 3 percentage points of the 70.3% average across other homes. The share rose from 66% in 2024. Another 22% answered “some of the time” and 6% “never”.
In January to March 2026, Eva Tilley Memorial Hostel spent $14 per resident per day on food, 13% below the sector median of $16. In the same quarter, spending on dietitians was $0.13 per resident per day, 54% below the sector median of $0.28.
How are meals prepared?
According to Eva Tilley Memorial Hostel, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
72% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Eva Tilley Memorial Hostel provide?
Eva Tilley Memorial Hostel reported 214 minutes of care per resident per day in January to March 2026, 1 minute below its target of 215 minutes. Of those minutes, 39 came from registered nurses, 4 minutes below the registered-nurse target of 43.
In two of the last four quarters, Eva Tilley Memorial Hostel met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 212 to 218.
Who provides that care?
Personal care workers provided 162 minutes per resident per day, followed by registered nurses (39 minutes) and enrolled nurses (14 minutes). Eva Tilley Memorial Hostel also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Eva Tilley Memorial Hostel?
Asked in the 2025 Residents’ Experience Survey whether the home is well run, 100% of residents surveyed at Eva Tilley Memorial Hostel answered “always” or “most of the time”, above the 89.3% average across other homes by 10.7 percentage points. Answers were also above the average for other homes when residents were asked whether they are encouraged to do as much as possible for themselves (95% against 88.6%) and whether staff know what they are doing (95% against 89.5%).
The widest gap below other homes came when residents were asked whether they get the care they need: 89% answered “always” or “most of the time”, against an average of 94.5%.
What should you ask about on a visit?
On a visit, you can ask about how care plans are reviewed and changed. When residents were asked whether they get the care they need, 56% answered “always”, 33% “most of the time” and 11% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Eva Tilley Memorial Hostel were asked whether they feel safe, 61% answered “always” and 39% “most of the time”.
How does Eva Tilley Memorial Hostel spend on resident care?
In the 2024–25 financial year, Eva Tilley Memorial Hostel spent $405 per resident per day, and care and nursing made up 62.2% of it. Care and nursing spending of $251.71 was 5% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($43.14), accommodation and maintenance ($39.78), and cleaning and laundry ($25.17) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($142.84) and registered nurses ($55.35).
