Elderberry Expert Rating and Opinion
The compliance rating for Estia Health Reservoir is 4 out of 5, against a national average of 4.83. Two findings are worth a closer look.
Compliance
4 / 5
Staffing
1 / 5
Quality measures
3 / 5
Things we noticed
Worth a closer look
Staffing rating trails the national average
1 out of 5, compared with 3.19 across other rated homes in the August 2026 extract.
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. No survey comparison is made: the survey year in the ratings extract does not match this home’s latest survey. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2366 |
| Residents’ experience | 3.62 | 2435 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.19 | 2454 |
| Quality measures | 3.07 | 2456 |
How much care and nursing does Estia Health Reservoir provide?
In January to March 2026, Estia Health Reservoir reported 218 minutes of care per resident per day, 5 minutes below its target of 223 minutes. Of those minutes, 42 came from registered nurses, 3 minutes below the registered-nurse target of 45.
Who provides that care?
Of the 218 minutes, personal care workers provided 174 (79.8%), followed by registered nurses (42 minutes, 19.3%) and enrolled nurses (2 minutes, 0.9%). Estia Health Reservoir also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How much does Estia Health Reservoir spend on food?
In January to March 2026, Estia Health Reservoir spent $13 per resident per day on food, 19% below the sector median of $16. In the same quarter, spending on dietitians was $0.38 per resident per day, 36% above the sector median of $0.28.
How are meals prepared?
Estia Health Reservoir reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
