Elderberry Expert Rating and Opinion
The Elderberry Index for Embracia in Reservoir is 3.9 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 92.7% across other homes.
Following up concerns is above the survey average
90% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 223 vs 219 minutes; registered nurses: 40 vs 44 minutes per resident per day.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Kind and caring staff is below the survey average
85% answered “Always” or “Most of the time”, compared with 95.4% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.09% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.35% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.43% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How does Embracia in Reservoir spend on resident care?
Spending on care and nursing at Embracia in Reservoir in the 2024–25 financial year was $237.82 per resident per day, 10% below the sector median of $264.85. Total spending was $385.05 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($49.96), accommodation and maintenance ($42.96), and cleaning and laundry ($24.09) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($144.94) and registered nurses ($44.68).
What do residents say about Embracia in Reservoir?
Asked in the 2026 Residents’ Experience Survey whether staff are kind and caring, 85% of residents surveyed at Embracia in Reservoir answered “always” or “most of the time”, 10.4 percentage points below the average of 95.4% across other homes. Answers were also below the average for other homes when residents were asked whether the home is well run (80% against 88.1%) and whether they are encouraged to do as much as possible for themselves (80% against 87.2%).
The widest gap above other homes came when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 92.7%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff get to know each resident. Of residents asked whether staff are kind and caring, 80% answered “always”, 5% “most of the time” and 15% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Embracia in Reservoir were asked whether they feel safe, 75% answered “always” and 15% “most of the time”. When asked whether they get the care they need, 50% answered “always” and 40% “most of the time”.
How much care and nursing does Embracia in Reservoir provide?
Embracia in Reservoir reported 223 minutes of care per resident per day in January to March 2026, 4 minutes above its target of 219 minutes. Registered nurses provided 40 of those minutes, 4 minutes below the registered-nurse target of 44.
Embracia in Reservoir met both its total and registered-nurse targets in none of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 204 to 223.
Who provides that care?
Personal care workers provided 163 minutes per resident per day, followed by registered nurses (40 minutes) and enrolled nurses (21 minutes). In the same quarter, Embracia in Reservoir also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Embracia in Reservoir?
When residents surveyed at Embracia in Reservoir for the 2026 Residents’ Experience Survey were asked whether they like the food, 60% answered “always” or “most of the time”, 7.3 percentage points below the average of 67.3% across other homes. The share fell from 61% in 2025. Another 35% answered “some of the time” and 5% “never”.
In January to March 2026, Embracia in Reservoir spent $15 per resident per day on food, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.35 per resident per day, 25% above the sector median of $0.28.
How are meals prepared?
Embracia in Reservoir reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
60% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
