Elderberry Expert Rating and Opinion
The Elderberry Index for Eldercare Hope Valley is 3.6 out of 5, against a national average of 3.81. One finding stands out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents report stronger support for independence
100% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$14 a day vs a $16 sector median; 58% enjoy meals vs 70.3% across other homes.
Following up concerns is below the survey average
58% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Getting needed care is below the survey average
68% answered “Always” or “Most of the time”, compared with 94.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.49% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.21% | 1354 |
What do residents say about Eldercare Hope Valley?
In the 2025 Residents’ Experience Survey, 58% of residents surveyed at Eldercare Hope Valley answered “always” or “most of the time” when asked whether staff follow up when they raise things, 27.2 percentage points below the average of 85.2% across other homes. When residents were asked whether they get the care they need (68% against 94.5%) and whether staff explain things to them (58% against 81.8%), answers were also below the average for other homes.
The widest gap above other homes came when residents were asked whether they are encouraged to do as much as possible for themselves: 100% answered “always” or “most of the time”, against an average of 88.6%.
What should you ask about on a visit?
A visit is a chance to ask about how the home records and follows up concerns. Of residents asked whether staff follow up when they raise things, 32% answered “always”, 26% “most of the time”, 37% “some of the time” and 5% “never”.
Do residents feel safe?
Asked whether they feel safe, 63% of residents surveyed at Eldercare Hope Valley answered “always” and 26% “most of the time”.
What is the food like at Eldercare Hope Valley?
When residents surveyed at Eldercare Hope Valley for the 2025 Residents’ Experience Survey were asked whether they like the food, 58% answered “always” or “most of the time”, 12.3 percentage points below the average of 70.3% across other homes. The share rose from 54% in 2024. Another 32% answered “some of the time” and 11% “never”.
In January to March 2026, Eldercare Hope Valley spent $14 per resident per day on food, 13% below the sector median of $16. In the same quarter, spending on dietitians was $0.53 per resident per day, 89% above the sector median of $0.28.
How are meals prepared?
According to Eldercare Hope Valley, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
58% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Eldercare Hope Valley provide?
Eldercare Hope Valley reported 221 minutes of care per resident per day in January to March 2026, 1 minute above its target of 220 minutes. Of those minutes, 44 came from registered nurses, matching the registered-nurse target of 44.
In two of the last four quarters, Eldercare Hope Valley met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 218 to 225.
Who provides that care?
Personal care workers provided 141 of the 221 minutes (63.8%), followed by registered nurses (44 minutes, 19.9%) and enrolled nurses (36 minutes, 16.3%). Eldercare Hope Valley also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Eldercare Hope Valley spend on resident care?
Total spending at Eldercare Hope Valley in the 2024–25 financial year was $419.86 per resident per day, and care and nursing made up 61.7% of it. Care and nursing spending of $259.13 was 2% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($62.48), accommodation and maintenance ($35.55), and cleaning and laundry ($23.13) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($128.59) and registered nurses ($58.79).
