Elderberry Expert Rating and Opinion
The Elderberry Index for Casey Manor is 4.01 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Food enjoyment improved in the latest survey
77% positive in 2026, compared with 39% in 2025: 38 percentage points higher.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 212 vs 222 minutes; registered nurses: 42 vs 44 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Support for independence is below the survey average
77% answered “Always” or “Most of the time”, compared with 87.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.33% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
How much care and nursing does Casey Manor provide?
Casey Manor reported 212 minutes of care per resident per day in January to March 2026, 10 minutes below its target of 222 minutes. Of those minutes, 42 came from registered nurses, 2 minutes below the registered-nurse target of 44.
In none of the last four quarters did Casey Manor meet both its total and registered-nurse targets. Minutes of care per resident per day ranged from 212 to 222 across those four quarters.
Who provides that care?
Personal care workers provided 145 of the 212 minutes (68.4%), followed by registered nurses (42 minutes, 19.8%) and enrolled nurses (25 minutes, 11.8%). Casey Manor also reported spending on physiotherapists and podiatrists in the same quarter.
What is the food like at Casey Manor?
When residents surveyed at Casey Manor for the 2026 Residents’ Experience Survey were asked whether they like the food, 77% answered “always” or “most of the time”, 9.7 percentage points above the average of 67.3% across other homes. The share rose from 39% in 2025. Another 8% answered “some of the time” and 15% “never”.
In January to March 2026, Casey Manor spent $15 per resident per day on food, 6% below the sector median of $16. In the same quarter, Casey Manor reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
Casey Manor reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
77% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Casey Manor?
When residents surveyed at Casey Manor for the 2026 Residents’ Experience Survey were asked whether staff are kind and caring, 100% answered “always” or “most of the time”, above the 95.4% average across other homes by 4.6 percentage points. When residents were asked whether the home is well run (92% against 88.1%) and whether they feel safe (100% against 96.2%), answers were also above the average for other homes.
The largest gap below other homes was when residents were asked whether they are encouraged to do as much as possible for themselves: 77% answered “always” or “most of the time”, against an average of 87.2%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff support residents to do things for themselves. When residents were asked whether they are encouraged to do as much as possible for themselves, 62% answered “always”, 15% “most of the time” and 23% “some of the time”; none answered “never”.
Do residents get the care they need?
Asked whether they get the care they need, 77% of residents surveyed at Casey Manor answered “always” and 15% “most of the time”.
How does Casey Manor spend on resident care?
In the 2024–25 financial year, Casey Manor spent $398.83 per resident per day, and care and nursing made up 61.3% of it. Care and nursing spending of $244.35 was 8% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($50.78), accommodation and maintenance ($47.52), and cleaning and laundry ($22.08) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($130.09) and registered nurses ($44.21).
