Elderberry Expert Rating and Opinion
The Elderberry Index for Casey Aged Care is 3.23 out of 5, against a national average of 3.81. One finding stands out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Following up concerns is above the survey average
90% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$14 a day vs a $16 sector median; 63% enjoy meals vs 67.3% across other homes.
Reported care time falls short of a staffing target
Total care: 213 vs 222 minutes; registered nurses: 42 vs 45 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.17% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
How much care and nursing does Casey Aged Care provide?
In January to March 2026, Casey Aged Care reported 213 minutes of care per resident per day, 9 minutes below its target of 222 minutes. Registered nurses provided 42 of those minutes, 3 minutes below the registered-nurse target of 45.
Casey Aged Care met both its total and registered-nurse targets in none of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 202 to 213.
Who provides that care?
Per resident per day, personal care workers provided 156 minutes, followed by registered nurses (42 minutes) and enrolled nurses (14 minutes). Casey Aged Care also reported spending on physiotherapists and podiatrists in the same quarter.
What do residents say about Casey Aged Care?
When residents surveyed at Casey Aged Care for the 2026 Residents’ Experience Survey were asked whether they are encouraged to do as much as possible for themselves, 73% answered “always” or “most of the time”, below the 87.2% average across other homes by 14.2 percentage points. When residents were asked whether they have a say in their daily activities (83% against 92.7%) and whether they get the care they need (86% against 94.4%), answers were also below the average for other homes.
The widest gap above other homes came when residents were asked whether staff follow up when they raise things: 90% answered “always” or “most of the time”, against an average of 84.2%.
What should you ask about on a visit?
On a visit, you can ask about how staff support residents to do things for themselves. When residents were asked whether they are encouraged to do as much as possible for themselves, 60% answered “always”, 13% “most of the time”, 13% “some of the time” and 13% “never”.
Do residents feel safe?
When residents surveyed at Casey Aged Care were asked whether they feel safe, 87% answered “always” and 7% “most of the time”.
How does Casey Aged Care spend on resident care?
Total spending at Casey Aged Care in the 2024–25 financial year was $382.14 per resident per day, and care and nursing made up 62.5% of it. Care and nursing spending of $238.85 was 10% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($50.98), administration ($47.13), and cleaning and laundry ($22.26) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($141.14) and registered nurses ($40.50).
What is the food like at Casey Aged Care?
In the 2026 Residents’ Experience Survey, 63% of residents surveyed at Casey Aged Care said they like the food “always” or “most of the time”, 4.3 percentage points below the average of 67.3% across other homes. The share rose from 60% in 2025. Another 30% answered “some of the time” and 7% “never”.
In January to March 2026, Casey Aged Care spent $14 per resident per day on food, 13% below the sector median of $16. In the same quarter, Casey Aged Care reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
Casey Aged Care reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
63% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
