Elderberry Expert Rating and Opinion
The Elderberry Index for Calvary Trevu House is 3.08 out of 5, against a national average of 3.81. Two findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Enjoying the food is above the survey average
78% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Residents show greater confidence in staff skills
93% answered “Always” or “Most of the time”, compared with 89.1% across other homes.
Worth a closer look
Fewer residents say staff explain things consistently
57% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Fewer residents consistently feel safe
78% answered “Always” or “Most of the time”, compared with 96.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.26% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.44% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.17% | 1079 |
| Staff explaining things | 80.28% | 1078 |
| Enjoying the food | 67.33% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.72% | 1080 |
What do residents say about Calvary Trevu House?
In the 2026 Residents’ Experience Survey, 57% of residents surveyed at Calvary Trevu House answered “always” or “most of the time” when asked whether staff explain things to them, below the 80.3% average across other homes by 23.3 percentage points. Answers were also below the average for other homes when residents were asked whether they feel safe (78% against 96.3%) and whether they are encouraged to do as much as possible for themselves (71% against 87.2%).
The widest gap above other homes came when residents were asked whether staff know what they are doing: 93% answered “always” or “most of the time”, against an average of 89.1%.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. When residents were asked whether staff explain things to them, 43% answered “always”, 14% “most of the time”, 29% “some of the time” and 14% “never”.
Do residents get the care they need?
Asked whether they get the care they need, 43% of residents surveyed at Calvary Trevu House answered “always” and 36% “most of the time”.
What is the food like at Calvary Trevu House?
In the 2026 Residents’ Experience Survey, 78% of residents surveyed at Calvary Trevu House said they like the food “always” or “most of the time”, 10.7 percentage points above the average of 67.3% across other homes. Another 14% answered “some of the time” and 7% “never”.
Food spending at Calvary Trevu House in January to March 2026 was $16 per resident per day, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.12 per resident per day, 57% below the sector median of $0.28.
How are meals prepared?
Calvary Trevu House reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
78% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Calvary Trevu House provide?
In January to March 2026, Calvary Trevu House reported 220 minutes of care per resident per day, 1 minute below its target of 221 minutes. Registered nurses provided 43 of those minutes, 1 minute below the registered-nurse target of 44.
Who provides that care?
Personal care workers provided 159 minutes per resident per day, followed by registered nurses (43 minutes) and enrolled nurses (19 minutes). Calvary Trevu House also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
