Elderberry Expert Rating and Opinion
The Elderberry Index for Brookfield Green is 3.45 out of 5, compared with a national average of 3.81. One finding stands out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Following up concerns is above the survey average
89% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Worth a closer look
Food enjoyment fell in the latest survey
67% positive in 2026, compared with 84% in 2025: 17 percentage points lower.
How well the home is run is below the survey average
66% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.10% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.72% | 1080 |
What do residents say about Brookfield Green?
Asked in the 2026 Residents’ Experience Survey whether the home is well run, 66% of residents surveyed at Brookfield Green answered “always” or “most of the time”, 22.1 percentage points below the average of 88.1% across other homes. Answers were also below the average for other homes when residents were asked whether they have a say in their daily activities (78% against 92.7%) and whether they are encouraged to do as much as possible for themselves (78% against 87.2%).
The widest gap above other homes came when residents were asked whether staff follow up when they raise things: 89% answered “always” or “most of the time”, against an average of 84.2%.
What should you ask about on a visit?
On a visit, you can ask about who runs the home day to day and how changes are communicated. Of residents asked whether the home is well run, 44% answered “always”, 22% “most of the time”, 22% “some of the time” and 11% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Brookfield Green were asked whether they feel safe, 67% answered “always” and 22% “most of the time”. When asked whether they get the care they need, 78% answered “always” and 11% “most of the time”.
How does Brookfield Green spend on resident care?
In the 2024–25 financial year, Brookfield Green spent $225.59 per resident per day on care and nursing, 15% below the sector median of $264.85. Total spending was $416.09 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($59.72), administration ($50.55), and cleaning and laundry ($28.81) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($144.33) and registered nurses ($55.69).
How much care and nursing does Brookfield Green provide?
Brookfield Green reported 217 minutes of care per resident per day in January to March 2026, 5 minutes above its target of 212 minutes. Registered nurses provided 44 of those minutes, 1 minute above the registered-nurse target of 43.
Brookfield Green met both its total and registered-nurse targets in three of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 202 to 224.
Who provides that care?
Personal care workers provided 174 minutes per resident per day, followed by registered nurses (44 minutes). In the same quarter, Brookfield Green also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Brookfield Green?
In the 2026 Residents’ Experience Survey, 67% of residents surveyed at Brookfield Green said they like the food “always” or “most of the time”, 17 percentage points lower than the 84% recorded in 2025. Another 28% answered “some of the time” and 6% “never”.
Food spending at Brookfield Green in January to March 2026 was $16 per resident per day, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.19 per resident per day, 32% below the sector median of $0.28.
How are meals prepared?
According to Brookfield Green, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
67% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
