Elderberry Expert Rating and Opinion
The Elderberry Index for Bolton Clarke Redleaf Manor is 3.93 out of 5, against a national average of 3.81. Three findings stand out as positive.
Things we noticed
Positive standouts
Food enjoyment improved in the latest survey
81% positive in 2025, compared with 53% in 2024: 28 percentage points higher.
Following up concerns is above the survey average
100% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.25% | 1354 |
| Following up concerns | 85.18% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Bolton Clarke Redleaf Manor provide?
Bolton Clarke Redleaf Manor reported 233 minutes of care per resident per day in January to March 2026, 11 minutes above its target of 222 minutes. Registered nurses provided 45 of those minutes, matching the registered-nurse target of 45.
Bolton Clarke Redleaf Manor met both its total and registered-nurse targets in three of the last four quarters. Minutes of care per resident per day ranged from 220 to 240 across those four quarters.
Who provides that care?
Per resident per day, personal care workers provided 187 minutes, followed by registered nurses (45 minutes). Bolton Clarke Redleaf Manor also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Bolton Clarke Redleaf Manor?
When residents surveyed at Bolton Clarke Redleaf Manor for the 2025 Residents’ Experience Survey were asked whether staff follow up when they raise things, 100% answered “always” or “most of the time”, 14.8 percentage points above the average of 85.2% across other homes. Answers were also above the average for other homes when residents were asked whether they have a say in their daily activities (100% against 93.2%) and whether the home is well run (95% against 89.3%).
On 5 of the 10 questions other than food, answers at Bolton Clarke Redleaf Manor were at least 3 percentage points above the average for other homes, and on the rest they were within 3 percentage points.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 71% of residents surveyed at Bolton Clarke Redleaf Manor answered “always” and 24% “most of the time”. When asked whether they get the care they need, 62% answered “always” and 33% “most of the time”.
Do residents have a say in daily life?
On choice and independence at Bolton Clarke Redleaf Manor, the share answering “always” or “most of the time” was 86% when asked whether they are encouraged to do as much as possible for themselves.
What is the food like at Bolton Clarke Redleaf Manor?
In the 2025 Residents’ Experience Survey, 81% of residents surveyed at Bolton Clarke Redleaf Manor said they like the food “always” or “most of the time”, 10.7 percentage points above the average of 70.3% across other homes. The share rose from 53% in 2024. Another 19% answered “some of the time”, and none answered “never”.
In January to March 2026, Bolton Clarke Redleaf Manor spent $15 per resident per day on food, 6% below the sector median of $16. In the same quarter, spending on dietitians was $0.07 per resident per day, 75% below the sector median of $0.28.
How are meals prepared?
According to Bolton Clarke Redleaf Manor, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
81% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Bolton Clarke Redleaf Manor spend on resident care?
Total spending at Bolton Clarke Redleaf Manor in the 2024–25 financial year was $388.97 per resident per day, and care and nursing made up 66.1% of it. Care and nursing spending of $257.16 was 3% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($35.24), accommodation and maintenance ($30.68), and cleaning and laundry ($27.33) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($167.66) and registered nurses ($57.78).
