Elderberry Expert Rating and Opinion
The Elderberry Index for Woodhaven is 4.52 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 255 minutes against a 218-minute daily care target; RN time is 68 against 44.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Food enjoyment fell in the latest survey
75% positive in 2026, compared with 92% in 2025: 17 percentage points lower.
Support for independence is below the survey average
75% answered “Always” or “Most of the time”, compared with 87.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.24% | 1078 |
| Enjoying the food | 67.33% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does Woodhaven provide?
Woodhaven reported 255 minutes of care per resident per day in January to March 2026, 37 minutes above its target of 218 minutes. Registered nurses provided 68 of those minutes, 24 minutes above the registered-nurse target of 44.
In each of the last four quarters, Woodhaven met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 237 to 255 across those four quarters.
Who provides that care?
Personal care workers provided 187 of the 255 minutes (73.3%), followed by registered nurses (68 minutes, 26.7%). In the same quarter, Woodhaven also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Woodhaven?
Asked in the 2026 Residents’ Experience Survey whether staff explain things to them, 100% of residents surveyed at Woodhaven answered “always” or “most of the time”, 19.8 percentage points above the average of 80.2% across other homes. Answers were also above the average for other homes when residents were asked whether the home is well run (100% against 88.1%) and whether they have a say in their daily activities (100% against 92.7%).
The largest gap below other homes was when residents were asked whether they are encouraged to do as much as possible for themselves: 75% answered “always” or “most of the time”, against an average of 87.2%.
What should you ask about on a visit?
A visit is a chance to ask about how staff support residents to do things for themselves. When residents were asked whether they are encouraged to do as much as possible for themselves, 58% answered “always”, 17% “most of the time” and 25% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Woodhaven were asked whether they feel safe, 75% answered “always” and 25% “most of the time”. When asked whether they get the care they need, 92% answered “always” and 8% “most of the time”.
How does Woodhaven spend on resident care?
Spending on care and nursing at Woodhaven in the 2024–25 financial year was $308.56 per resident per day, 17% above the sector median of $264.85. Total spending was $461.70 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($47.20), accommodation and maintenance ($30.44), and cleaning and laundry ($23.20) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($172.79) and registered nurses ($85.16).
What is the food like at Woodhaven?
When residents surveyed at Woodhaven for the 2026 Residents’ Experience Survey were asked whether they like the food, 75% answered “always” or “most of the time”, 7.7 percentage points above the average of 67.3% across other homes. The share fell from 92% in 2025. Another 17% answered “some of the time” and 8% “never”.
Food spending at Woodhaven in January to March 2026 was $15 per resident per day, 6% below the sector median of $16. Spending on dietitians in the same quarter was $1.26 per resident per day, 350% above the sector median of $0.28.
How are meals prepared?
According to Woodhaven, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
75% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
