Elderberry Expert Rating and Opinion
The Elderberry Index for Wintringham Williamstown Hostel is 3.53 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Enjoying the food is above the survey average
84% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 177 vs 174 minutes; registered nurses: 12 vs 37 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Support for independence is below the survey average
69% answered “Always” or “Most of the time”, compared with 87.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.17% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.32% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What do residents say about Wintringham Williamstown Hostel?
Asked in the 2026 Residents’ Experience Survey whether staff know what they are doing, 100% of residents surveyed at Wintringham Williamstown Hostel answered “always” or “most of the time”, above the 89.1% average across other homes by 10.9 percentage points. When residents were asked whether staff follow up when they raise things (92% against 84.2%) and whether they have a say in their daily activities (100% against 92.7%), answers were also above the average for other homes.
The largest gap below other homes was when residents were asked whether they are encouraged to do as much as possible for themselves: 69% answered “always” or “most of the time”, against an average of 87.2%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff support residents to do things for themselves. Of residents asked whether they are encouraged to do as much as possible for themselves, 31% answered “always”, 38% “most of the time” and 31% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Wintringham Williamstown Hostel were asked whether they feel safe, 62% answered “always” and 38% “most of the time”. When asked whether they get the care they need, 85% answered “always” and 15% “most of the time”.
What is the food like at Wintringham Williamstown Hostel?
In the 2026 Residents’ Experience Survey, 84% of residents surveyed at Wintringham Williamstown Hostel said they like the food “always” or “most of the time”, 16.7 percentage points above the average of 67.3% across other homes. The share fell from 85% in 2025. Another 15% answered “some of the time”, and none answered “never”.
Food spending at Wintringham Williamstown Hostel in January to March 2026 was $20 per resident per day, 25% above the sector median of $16. In the same quarter, spending on dietitians was $0.39 per resident per day, 39% above the sector median of $0.28.
How are meals prepared?
According to Wintringham Williamstown Hostel, breakfast is cooked fresh, while lunch and dinner are prepared by the cook-chill method. Of all meals, 34% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
84% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Wintringham Williamstown Hostel provide?
In January to March 2026, Wintringham Williamstown Hostel reported 177 minutes of care per resident per day, 3 minutes above its target of 174 minutes. Registered nurses provided 12 of those minutes, 25 minutes below the registered-nurse target of 37.
Wintringham Williamstown Hostel met both its total and registered-nurse targets in none of the last four quarters. Minutes of care per resident per day ranged from 177 to 182 across those four quarters.
Who provides that care?
Enrolled nurses provided 96 of the 177 minutes (54.2%), followed by personal care workers (69 minutes, 39.0%) and registered nurses (12 minutes, 6.8%). Wintringham Williamstown Hostel also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Wintringham Williamstown Hostel spend on resident care?
In the 2024–25 financial year, Wintringham Williamstown Hostel spent $495 per resident per day, and care and nursing made up 50.4% of it. Care and nursing spending of $249.46 was 6% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($108.61), cleaning and laundry ($37.22), and accommodation and maintenance ($36.28) per resident per day. Within care and nursing, the largest amounts per resident per day went to enrolled nurses ($104.60) and personal care workers and assistants in nursing ($71.13).
