Elderberry Expert Rating and Opinion
The Elderberry Index for Wintringham Gilgunya Village is 3.53 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Residents report stronger support for independence
93% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 190 vs 187 minutes; registered nurses: 14 vs 39 minutes per resident per day.
Fewer residents say staff explain things consistently
53% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Enjoying the food is below the survey average
46% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.84% | 1354 |
| Enjoying the food | 70.28% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.97% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Wintringham Gilgunya Village?
In the 2025 Residents’ Experience Survey, 53% of residents surveyed at Wintringham Gilgunya Village answered “always” or “most of the time” when asked whether staff explain things to them, 28.8 percentage points below the average of 81.8% across other homes. When residents were asked whether staff follow up when they raise things (62% against 85.2%) and whether staff know what they are doing (77% against 89.5%), answers were also below the average for other homes.
The largest gap above other homes was when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 93.2%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 38% answered “always”, 15% “most of the time”, 38% “some of the time” and 8% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Wintringham Gilgunya Village were asked whether they feel safe, 85% answered “always” and 15% “most of the time”. When asked whether they get the care they need, 62% answered “always” and 23% “most of the time”.
What is the food like at Wintringham Gilgunya Village?
In the 2025 Residents’ Experience Survey, 46% of residents surveyed at Wintringham Gilgunya Village said they like the food “always” or “most of the time”, 24.3 percentage points below the average of 70.3% across other homes. The share rose from 38% in 2024. Another 54% answered “some of the time”, and none answered “never”.
In January to March 2026, Wintringham Gilgunya Village spent $21 per resident per day on food, 31% above the sector median of $16. Spending on dietitians in the same quarter was $0.64 per resident per day, 129% above the sector median of $0.28.
How are meals prepared?
Wintringham Gilgunya Village reports that breakfast is cooked fresh, while lunch and dinner are prepared by the cook-chill method. Of all meals, 38% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
46% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Wintringham Gilgunya Village provide?
In January to March 2026, Wintringham Gilgunya Village reported 190 minutes of care per resident per day, 3 minutes above its target of 187 minutes. Registered nurses provided 14 of those minutes, 25 minutes below the registered-nurse target of 39.
In none of the last four quarters did Wintringham Gilgunya Village meet both its total and registered-nurse targets. Minutes of care per resident per day ranged from 177 to 193 across those four quarters.
Who provides that care?
Per resident per day, enrolled nurses provided 91 minutes, followed by personal care workers (84 minutes) and registered nurses (14 minutes). In the same quarter, Wintringham Gilgunya Village also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
How does Wintringham Gilgunya Village spend on resident care?
In the 2024–25 financial year, Wintringham Gilgunya Village spent $541.35 per resident per day, and care and nursing made up 51.0% of it. Care and nursing spending of $276.28 was 4% above the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($112.53), cleaning and laundry ($44.62), and accommodation and maintenance ($39.80) per resident per day. Within care and nursing, the largest amounts per resident per day went to enrolled nurses ($104.65) and personal care workers and assistants in nursing ($100.63).
