Elderberry Expert Rating and Opinion
The residents’ experience rating for Westernport Nursing Home is 5 out of 5, compared with a national average of 3.62. Three findings stand out as positive.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Residents’ experience rating exceeds the national average
5 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Enjoying the food is above the survey average
90% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2366 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2396 |
| Staffing | 3.18 | 2455 |
| Quality measures | 3.07 | 2457 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.32% | 1080 |
| Following up concerns | 84.20% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What do residents say about Westernport Nursing Home?
When residents surveyed at Westernport Nursing Home for the 2026 Residents’ Experience Survey were asked whether staff follow up when they raise things, 100% answered “always” or “most of the time”, 15.8 percentage points above the average of 84.2% across other homes. When residents were asked whether they are encouraged to do as much as possible for themselves (100% against 87.1%) and whether the home is well run (100% against 88.1%), answers were also above the average for other homes.
At Westernport Nursing Home, answers were at least 3 percentage points above the average for other homes on all 10 questions other than food.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 91% of residents surveyed at Westernport Nursing Home answered “always” and 9% “most of the time”. When asked whether they get the care they need, 100% answered “always”.
Do residents have a say in daily life?
On choice and independence at Westernport Nursing Home, the share answering “always” or “most of the time” was 100% when asked whether they have a say in their daily activities.
What is the food like at Westernport Nursing Home?
When residents surveyed at Westernport Nursing Home for the 2026 Residents’ Experience Survey were asked whether they like the food, 90% answered “always” or “most of the time”, 22.7 percentage points above the average of 67.3% across other homes. Another 9% answered “some of the time”, and none answered “never”.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
90% of surveyed residents
Sources and Explanation
How does Westernport Nursing Home spend on resident care?
In the 2024–25 financial year, Westernport Nursing Home spent $298.19 per resident per day on care and nursing, 13% above the sector median of $264.85. Spending across all categories was $659.50 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
The other categories were administration ($216.93), cleaning and laundry ($85.24), food and catering ($32.36), and accommodation and maintenance ($26.80) per resident per day. Within care and nursing, the largest amounts per resident per day went to registered nurses ($133.11) and enrolled nurses ($119.19). Food and catering spending was 24% below its sector median of $42.71.
How much care and nursing does Westernport Nursing Home provide?
Westernport Nursing Home reported 224 minutes of care per resident per day in January to March 2026.
Who provides that care?
Of the 224 minutes, enrolled nurses provided 145 (64.7%), followed by registered nurses (79 minutes, 35.3%).
