Elderberry Expert Rating and Opinion
The Elderberry Index for Warrigal Multi-Cultural Village is 3.74 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 239 minutes against a 208-minute daily care target; RN time is 47 against 43.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Food enjoyment improved in the latest survey
61% positive in 2025, compared with 40% in 2024: 21 percentage points higher.
Worth a closer look
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Confidence in staff skills is below the survey average
66% answered “Always” or “Most of the time”, compared with 89.5% across other homes.
Support for independence is below the survey average
67% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.50% | 1354 |
| Encouragement to stay independent | 88.61% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.97% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
How much care and nursing does Warrigal Multi-Cultural Village provide?
Warrigal Multi-Cultural Village reported 239 minutes of care per resident per day in January to March 2026, 31 minutes above its target of 208 minutes. Of those minutes, 47 came from registered nurses, 4 minutes above the registered-nurse target of 43.
In each of the last four quarters, Warrigal Multi-Cultural Village met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 211 to 257.
Who provides that care?
Personal care workers provided 192 of the 239 minutes (80.3%), followed by registered nurses (47 minutes, 19.7%). Warrigal Multi-Cultural Village also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Warrigal Multi-Cultural Village?
When residents surveyed at Warrigal Multi-Cultural Village for the 2025 Residents’ Experience Survey were asked whether staff know what they are doing, 66% answered “always” or “most of the time”, 23.5 percentage points below the average of 89.5% across other homes. When residents were asked whether they are encouraged to do as much as possible for themselves (67% against 88.6%) and whether staff explain things to them (62% against 81.8%), answers were also below the average for other homes.
At Warrigal Multi-Cultural Village, answers were at least 3 percentage points below the average for other homes on 8 of the 10 questions other than food, and within 3 percentage points on the rest.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. When residents were asked whether staff know what they are doing, 33% answered “always”, 33% “most of the time”, 28% “some of the time” and 6% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Warrigal Multi-Cultural Village were asked whether they feel safe, 67% answered “always” and 28% “most of the time”. When asked whether they get the care they need, 67% answered “always” and 28% “most of the time”.
What is the food like at Warrigal Multi-Cultural Village?
When residents surveyed at Warrigal Multi-Cultural Village for the 2025 Residents’ Experience Survey were asked whether they like the food, 61% answered “always” or “most of the time”, 9.3 percentage points below the average of 70.3% across other homes. The share rose from 40% in 2024. Another 22% answered “some of the time” and 17% “never”.
Food spending at Warrigal Multi-Cultural Village in January to March 2026 was $18 per resident per day, 13% above the sector median of $16. In the same quarter, spending on dietitians was $0.13 per resident per day, 54% below the sector median of $0.28.
How are meals prepared?
According to Warrigal Multi-Cultural Village, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
61% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Warrigal Multi-Cultural Village spend on resident care?
In the 2024–25 financial year, Warrigal Multi-Cultural Village spent $465.06 per resident per day, and care and nursing made up 59.5% of it. Care and nursing spending of $276.59 was 4% above the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($74.05), accommodation and maintenance ($34.16), and cleaning and laundry ($32.76) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($156.15) and registered nurses ($70.02).
