Elderberry Expert Rating and Opinion
The Elderberry Index for Warrigal Care Bundanoon is 3.38 out of 5, compared with a national average of 3.81. Three findings are worth a closer look.
Things we noticed
Worth a closer look
Enjoying the food is below the survey average
30% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Reported care time falls short of a staffing target
Total care: 221 vs 221 minutes; registered nurses: 42 vs 44 minutes per resident per day.
Following up concerns is below the survey average
53% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.29% | 1354 |
| Following up concerns | 85.22% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
What do residents say about Warrigal Care Bundanoon?
In the 2025 Residents’ Experience Survey, 53% of residents surveyed at Warrigal Care Bundanoon answered “always” or “most of the time” when asked whether staff follow up when they raise things, 32.2 percentage points below the average of 85.2% across other homes. Answers were also below the average for other homes when residents were asked whether staff know what they are doing (71% against 89.5%) and whether the home is well run (76% against 89.3%).
On 9 of the 10 questions other than food, answers at Warrigal Care Bundanoon were at least 3 percentage points below the average for other homes, and on the rest they were within 3 percentage points.
What should you ask about on a visit?
On a visit, you can ask about how the home records and follows up concerns. When residents were asked whether staff follow up when they raise things, 41% answered “always”, 12% “most of the time”, 35% “some of the time” and 12% “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 65% of residents surveyed at Warrigal Care Bundanoon answered “always” and 24% “most of the time”. When asked whether they get the care they need, 41% answered “always” and 47% “most of the time”.
What is the food like at Warrigal Care Bundanoon?
In the 2025 Residents’ Experience Survey, 30% of residents surveyed at Warrigal Care Bundanoon said they like the food “always” or “most of the time”, 40.3 percentage points below the average of 70.3% across other homes. The share fell from 60% in 2024. Another 29% answered “some of the time” and 41% “never”.
Food spending at Warrigal Care Bundanoon in January to March 2026 was $15 per resident per day, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.04 per resident per day, 86% below the sector median of $0.28.
How are meals prepared?
According to Warrigal Care Bundanoon, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
30% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Warrigal Care Bundanoon spend on resident care?
Total spending at Warrigal Care Bundanoon in the 2024–25 financial year was $477.82 per resident per day, and care and nursing made up 60.8% of it. Care and nursing spending of $290.51 was 10% above the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($79.70), accommodation and maintenance ($31.23), and cleaning and laundry ($27.54) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($169.20) and registered nurses ($68.91).
How much care and nursing does Warrigal Care Bundanoon provide?
Warrigal Care Bundanoon reported 221 minutes of care per resident per day in January to March 2026, matching its target of 221 minutes. Registered nurses provided 42 of those minutes, 2 minutes below the registered-nurse target of 44.
Warrigal Care Bundanoon met both its total and registered-nurse targets in three of the last four quarters. Minutes of care per resident per day ranged from 221 to 240 across those four quarters.
Who provides that care?
Of the 221 minutes, personal care workers provided 179 (81.0%), followed by registered nurses (42 minutes, 19.0%). In the same quarter, Warrigal Care Bundanoon also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
