Elderberry Expert Rating and Opinion
The Elderberry Index for Valley View Nursing Home is 3.71 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Enjoying the food is above the survey average
83% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 190 vs 204 minutes; registered nurses: 58 vs 42 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Confidence in staff skills is below the survey average
83% answered “Always” or “Most of the time”, compared with 89.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.25% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Valley View Nursing Home provide?
In January to March 2026, Valley View Nursing Home reported 190 minutes of care per resident per day, 14 minutes below its target of 204 minutes. Registered nurses provided 58 of those minutes, 16 minutes above the registered-nurse target of 42.
Valley View Nursing Home met both its total and registered-nurse targets in one of the last four quarters. Minutes of care per resident per day ranged from 190 to 455 across those four quarters.
Who provides that care?
Per resident per day, personal care workers provided 68 minutes, followed by enrolled nurses (63 minutes) and registered nurses (58 minutes). In the same quarter, Valley View Nursing Home also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Valley View Nursing Home?
When residents surveyed at Valley View Nursing Home for the 2025 Residents’ Experience Survey were asked whether they like the food, 83% answered “always” or “most of the time”, 12.7 percentage points above the average of 70.3% across other homes. The share fell from 89% in 2024. Another 17% answered “some of the time”, and none answered “never”.
In January to March 2026, Valley View Nursing Home spent $18 per resident per day on food, 13% above the sector median of $16. In the same quarter, spending on dietitians was $0.38 per resident per day, 36% above the sector median of $0.28.
How are meals prepared?
According to Valley View Nursing Home, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
83% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Valley View Nursing Home?
When residents surveyed at Valley View Nursing Home for the 2025 Residents’ Experience Survey were asked whether they are encouraged to do as much as possible for themselves, 100% answered “always” or “most of the time”, above the 88.6% average across other homes by 11.4 percentage points. Answers were also above the average for other homes when residents were asked whether they have a say in their daily activities (100% against 93.2%) and whether they get the care they need (100% against 94.5%).
The widest gap below other homes came when residents were asked whether staff know what they are doing: 83% answered “always” or “most of the time”, against an average of 89.5%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about the training staff receive. When residents were asked whether staff know what they are doing, 50% answered “always”, 33% “most of the time” and 17% “some of the time”; none answered “never”.
Do residents feel safe?
Asked whether they feel safe, 83% of residents surveyed at Valley View Nursing Home answered “always” and 17% “most of the time”.
How does Valley View Nursing Home spend on resident care?
In the 2024–25 financial year, Valley View Nursing Home spent $429.80 per resident per day, and care and nursing made up 55.9% of it. Care and nursing spending of $240.20 was 9% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($110.10), administration ($16.37), and cleaning and laundry ($14.10) per resident per day. Within care and nursing, the largest amounts per resident per day went to registered nurses ($82.92) and enrolled nurses ($70).
