Elderberry Expert Rating and Opinion
The Elderberry Index for Uniting Springwood is 3.6 out of 5, against a national average of 3.81. Three findings are worth a closer look.
Things we noticed
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$14 a day vs a $16 sector median; 61% enjoy meals vs 67.3% across other homes.
Reported care time falls short of a staffing target
Total care: 225 vs 218 minutes; registered nurses: 43 vs 44 minutes per resident per day.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.27% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.23% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
How much care and nursing does Uniting Springwood provide?
Uniting Springwood reported 225 minutes of care per resident per day in January to March 2026, 7 minutes above its target of 218 minutes. Of those minutes, 43 came from registered nurses, 1 minute below the registered-nurse target of 44.
Uniting Springwood met both its total and registered-nurse targets in three of the last four quarters. Minutes of care per resident per day ranged from 219 to 229 across those four quarters.
Who provides that care?
Personal care workers provided 178 of the 225 minutes (79.1%), followed by registered nurses (43 minutes, 19.1%) and enrolled nurses (4 minutes, 1.8%). Uniting Springwood also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Uniting Springwood?
When residents surveyed at Uniting Springwood for the 2026 Residents’ Experience Survey were asked whether staff explain things to them, 69% answered “always” or “most of the time”, below the 80.3% average across other homes by 11.3 percentage points. When residents were asked whether staff follow up when they raise things (73% against 84.2%) and whether they are encouraged to do as much as possible for themselves (81% against 87.2%), answers were also below the average for other homes.
At Uniting Springwood, answers were at least 3 percentage points below the average for other homes on 6 of the 10 questions other than food, and within 3 percentage points on the rest.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 31% answered “always”, 38% “most of the time”, 27% “some of the time” and 4% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Uniting Springwood were asked whether they feel safe, 81% answered “always” and 15% “most of the time”. When asked whether they get the care they need, 58% answered “always” and 38% “most of the time”.
What is the food like at Uniting Springwood?
In the 2026 Residents’ Experience Survey, 61% of residents surveyed at Uniting Springwood said they like the food “always” or “most of the time”, 6.3 percentage points below the average of 67.3% across other homes. The share fell from 66% in 2025. Another 31% answered “some of the time” and 8% “never”.
Food spending at Uniting Springwood in January to March 2026 was $14 per resident per day, 13% below the sector median of $16. Spending on dietitians in the same quarter was $0.05 per resident per day, 82% below the sector median of $0.28.
How are meals prepared?
Uniting Springwood reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
61% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Uniting Springwood spend on resident care?
In the 2024–25 financial year, Uniting Springwood spent $388.60 per resident per day, and care and nursing made up 66.3% of it. Care and nursing spending of $257.50 was 3% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($49.36), accommodation and maintenance ($29.28), and cleaning and laundry ($20.29) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($169.51) and registered nurses ($58.39).
