Elderberry Expert Rating and Opinion
The Elderberry Index for Uniting Caroona Marima Goonellabah is 3.45 out of 5, against a national average of 3.81. Two findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 241 minutes against a 222-minute daily care target; RN time is 45 against 44.
How well the home is run is above the survey average
93% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Worth a closer look
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Enjoying the food is below the survey average
57% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.10% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.35% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
How much care and nursing does Uniting Caroona Marima Goonellabah provide?
In January to March 2026, Uniting Caroona Marima Goonellabah reported 241 minutes of care per resident per day, 19 minutes above its target of 222 minutes. Of those minutes, 45 came from registered nurses, 1 minute above the registered-nurse target of 44.
In each of the last four quarters, Uniting Caroona Marima Goonellabah met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 241 to 257 across those four quarters.
Who provides that care?
Personal care workers provided 196 of the 241 minutes (81.3%), followed by registered nurses (45 minutes, 18.7%). Uniting Caroona Marima Goonellabah also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Uniting Caroona Marima Goonellabah?
When residents surveyed at Uniting Caroona Marima Goonellabah for the 2026 Residents’ Experience Survey were asked whether staff know what they are doing, 79% answered “always” or “most of the time”, below the 89.1% average across other homes by 10.1 percentage points. Answers were also below the average for other homes when residents were asked whether staff are kind and caring (86% against 95.4%) and whether staff treat them with respect (86% against 95.4%).
The widest gap above other homes came when residents were asked whether the home is well run: 93% answered “always” or “most of the time”, against an average of 88.1%.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. When residents were asked whether staff know what they are doing, 50% answered “always”, 29% “most of the time” and 21% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 64% of residents surveyed at Uniting Caroona Marima Goonellabah answered “always” and 29% “most of the time”. When asked whether they get the care they need, 50% answered “always” and 36% “most of the time”.
What is the food like at Uniting Caroona Marima Goonellabah?
When residents surveyed at Uniting Caroona Marima Goonellabah for the 2026 Residents’ Experience Survey were asked whether they like the food, 57% answered “always” or “most of the time”, 10.3 percentage points below the average of 67.3% across other homes. The share was also 57% in 2025. Another 29% answered “some of the time” and 14% “never”.
Food spending at Uniting Caroona Marima Goonellabah in January to March 2026 was $19 per resident per day, 19% above the sector median of $16. Spending on dietitians in the same quarter was $0.26 per resident per day, 7% below the sector median of $0.28.
How are meals prepared?
According to Uniting Caroona Marima Goonellabah, breakfast is cooked fresh, while lunch and dinner are prepared by the cook-chill method. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
57% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Uniting Caroona Marima Goonellabah spend on resident care?
Total spending at Uniting Caroona Marima Goonellabah in the 2024–25 financial year was $433.18 per resident per day, and care and nursing made up 66.6% of it. Care and nursing spending of $288.49 was 9% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($50.08), accommodation and maintenance ($44.40), and cleaning and laundry ($23.85) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($197.64) and registered nurses ($66.43).
