Elderberry Expert Rating and Opinion
The Elderberry Index for Trinity Village is 3.82 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
75% enjoy meals vs 67.3% across other homes; spending is $14 vs a $16 sector median.
Food enjoyment improved in the latest survey
75% positive in 2026, compared with 58% in 2025: 17 percentage points higher.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Kind and caring staff is below the survey average
83% answered “Always” or “Most of the time”, compared with 95.4% across other homes.
Support for independence is below the survey average
75% answered “Always” or “Most of the time”, compared with 87.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.09% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.33% | 1080 |
| Following up concerns | 84.20% | 1079 |
| Kind and caring staff | 95.43% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
How much care and nursing does Trinity Village provide?
Trinity Village reported 231 minutes of care per resident per day in January to March 2026, 19 minutes above its target of 212 minutes. Registered nurses provided 48 of those minutes, 4 minutes above the registered-nurse target of 44.
Trinity Village met both its total and registered-nurse targets in three of the last four quarters. Minutes of care per resident per day ranged from 215 to 231 across those four quarters.
Who provides that care?
Per resident per day, personal care workers provided 182 minutes, followed by registered nurses (48 minutes). In the same quarter, Trinity Village also reported spending on physiotherapists, podiatrists, speech pathologists, and lifestyle and recreation workers.
What do residents say about Trinity Village?
In the 2026 Residents’ Experience Survey, 100% of residents surveyed at Trinity Village answered “always” or “most of the time” when asked whether staff follow up when they raise things, above the 84.2% average across other homes by 15.8 percentage points. When residents were asked whether they get the care they need (100% against 94.4%) and whether staff treat them with respect (100% against 95.4%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether staff are kind and caring: 83% answered “always” or “most of the time”, against an average of 95.4%. Altogether, answers on 4 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff get to know each resident. When residents were asked whether staff are kind and caring, 75% answered “always”, 8% “most of the time” and 17% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Trinity Village were asked whether they feel safe, 75% answered “always” and 25% “most of the time”.
How does Trinity Village spend on resident care?
In the 2024–25 financial year, Trinity Village spent $306.44 per resident per day on care and nursing, 16% above the sector median of $264.85. Spending across all categories was $460.87 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($72.51), cleaning and laundry ($23.28) and administration ($19.57) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($197.76) and registered nurses ($64.48).
What is the food like at Trinity Village?
In the 2026 Residents’ Experience Survey, 75% of residents surveyed at Trinity Village said they like the food “always” or “most of the time”, 7.7 percentage points above the average of 67.3% across other homes. The share rose from 58% in 2025. Another 25% answered “some of the time”, and none answered “never”.
In January to March 2026, Trinity Village spent $14 per resident per day on food, 13% below the sector median of $16. In the same quarter, Trinity Village reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
According to Trinity Village, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
75% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
