Elderberry Expert Rating and Opinion
The Elderberry Index for Trinity Manor Greensborough is 3.6 out of 5, against a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
83% enjoy meals vs 67.3% across other homes; spending is $13 vs a $16 sector median.
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 217 minutes against a 208-minute daily care target; RN time is 45 against 42.
Worth a closer look
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Confidence in staff skills is below the survey average
83% answered “Always” or “Most of the time”, compared with 89.1% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.32% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does Trinity Manor Greensborough provide?
Trinity Manor Greensborough reported 217 minutes of care per resident per day in January to March 2026, 9 minutes above its target of 208 minutes. Registered nurses provided 45 of those minutes, 3 minutes above the registered-nurse target of 42.
Trinity Manor Greensborough met both its total and registered-nurse targets in each of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 212 to 224.
Who provides that care?
Per resident per day, personal care workers provided 173 minutes, followed by registered nurses (45 minutes). Trinity Manor Greensborough also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Trinity Manor Greensborough spend on resident care?
Spending on care and nursing at Trinity Manor Greensborough in the 2024–25 financial year was $214.01 per resident per day, 19% below the sector median of $264.85. Spending across all categories was $414 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($116.36), cleaning and laundry ($32.15) and administration ($22.76) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($125.58) and registered nurses ($46.07).
What is the food like at Trinity Manor Greensborough?
When residents surveyed at Trinity Manor Greensborough for the 2026 Residents’ Experience Survey were asked whether they like the food, 83% answered “always” or “most of the time”, 15.7 percentage points above the average of 67.3% across other homes. The share rose from 80% in 2025. Another 18% answered “some of the time”, and none answered “never”.
Food spending at Trinity Manor Greensborough in January to March 2026 was $13 per resident per day, 19% below the sector median of $16. Spending on dietitians in the same quarter was $0.17 per resident per day, 39% below the sector median of $0.28.
How are meals prepared?
According to Trinity Manor Greensborough, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
83% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Trinity Manor Greensborough?
When residents surveyed at Trinity Manor Greensborough for the 2026 Residents’ Experience Survey were asked whether they are encouraged to do as much as possible for themselves, 94% answered “always” or “most of the time”, above the 87.1% average across other homes by 6.9 percentage points. Answers were also above the average for other homes when residents were asked whether the home is well run (94% against 88.1%) and whether staff treat them with respect (100% against 95.4%).
The largest gap below other homes was when residents were asked whether staff know what they are doing: 83% answered “always” or “most of the time”, against an average of 89.1%.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. When residents were asked whether staff know what they are doing, 18% answered “always”, 65% “most of the time” and 18% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Trinity Manor Greensborough were asked whether they feel safe, 65% answered “always” and 29% “most of the time”. When asked whether they get the care they need, 53% answered “always” and 41% “most of the time”.
