Elderberry Expert Rating and Opinion
The residents’ experience rating for TriCare Stafford Lakes Aged Care Residence is 4 out of 5, compared with a national average of 3.62. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
More residents feel they have a say in daily life
97% answered “Always” or “Most of the time”, compared with 92.7% across other homes.
Residents show greater confidence in staff skills
93% answered “Always” or “Most of the time”, compared with 89.1% across other homes.
Worth a closer look
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Following up concerns is below the survey average
73% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Fewer residents consistently feel safe
93% answered “Always” or “Most of the time”, compared with 96.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2366 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2396 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.23% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does TriCare Stafford Lakes Aged Care Residence provide?
TriCare Stafford Lakes Aged Care Residence reported 197 minutes of care per resident per day in January to March 2026, 11 minutes below its target of 208 minutes. Registered nurses provided 42 of those minutes, matching the registered-nurse target of 42.
Who provides that care?
Personal care workers provided 156 minutes per resident per day, followed by registered nurses (42 minutes). In the same quarter, TriCare Stafford Lakes Aged Care Residence also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about TriCare Stafford Lakes Aged Care Residence?
When residents surveyed at TriCare Stafford Lakes Aged Care Residence for the 2026 Residents’ Experience Survey were asked whether staff follow up when they raise things, 73% answered “always” or “most of the time”, below the 84.2% average across other homes by 11.2 percentage points. When residents were asked whether they feel safe (93% against 96.3%), answers were also below the average for other homes.
The widest gap above other homes came when residents were asked whether they have a say in their daily activities: 97% answered “always” or “most of the time”, against an average of 92.7%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how the home records and follows up concerns. When residents were asked whether staff follow up when they raise things, 45% answered “always”, 28% “most of the time” and 28% “some of the time”; none answered “never”.
Do residents get the care they need?
Asked whether they get the care they need, 62% of residents surveyed at TriCare Stafford Lakes Aged Care Residence answered “always” and 31% “most of the time”.
What is the food like at TriCare Stafford Lakes Aged Care Residence?
In the 2026 Residents’ Experience Survey, 66% of residents surveyed at TriCare Stafford Lakes Aged Care Residence said they like the food “always” or “most of the time”, within 3 percentage points of the 67.3% average across other homes. Another 24% answered “some of the time” and 10% “never”.
Food spending at TriCare Stafford Lakes Aged Care Residence in January to March 2026 was $16 per resident per day, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.06 per resident per day, 79% below the sector median of $0.28.
How are meals prepared?
TriCare Stafford Lakes Aged Care Residence reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
66% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
