Elderberry Expert Rating and Opinion
The residents’ experience rating for TriCare Pimpama Aged Care Residence is 3 out of 5, against a national average of 3.62. One finding stands out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Kind and caring staff is above the survey average
100% answered “Always” or “Most of the time”, compared with 95.4% across other homes.
Worth a closer look
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Confidence in staff skills is below the survey average
61% answered “Always” or “Most of the time”, compared with 89.1% across other homes.
How well the home is run is below the survey average
61% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2366 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2396 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.26% | 1080 |
| How well the home is run | 88.11% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.11% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.36% | 1080 |
| Following up concerns | 84.23% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What do residents say about TriCare Pimpama Aged Care Residence?
When residents surveyed at TriCare Pimpama Aged Care Residence for the 2026 Residents’ Experience Survey were asked whether staff know what they are doing, 61% answered “always” or “most of the time”, below the 89.1% average across other homes by 28.1 percentage points. Answers were also below the average for other homes when residents were asked whether the home is well run (61% against 88.1%) and whether staff follow up when they raise things (66% against 84.2%).
The largest gap above other homes was when residents were asked whether staff are kind and caring: 100% answered “always” or “most of the time”, against an average of 95.4%.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. Of residents asked whether staff know what they are doing, 44% answered “always”, 17% “most of the time”, 33% “some of the time” and 6% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at TriCare Pimpama Aged Care Residence were asked whether they feel safe, 61% answered “always” and 22% “most of the time”. When asked whether they get the care they need, 56% answered “always” and 39% “most of the time”.
What is the food like at TriCare Pimpama Aged Care Residence?
In the 2026 Residents’ Experience Survey, 44% of residents surveyed at TriCare Pimpama Aged Care Residence said they like the food “always” or “most of the time”, 23.4 percentage points below the average of 67.4% across other homes. Another 39% answered “some of the time” and 17% “never”.
Food spending at TriCare Pimpama Aged Care Residence in January to March 2026 was $17 per resident per day, 6% above the sector median of $16. In the same quarter, spending on dietitians was $0.49 per resident per day, 75% above the sector median of $0.28.
How are meals prepared?
According to TriCare Pimpama Aged Care Residence, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
44% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does TriCare Pimpama Aged Care Residence provide?
In January to March 2026, TriCare Pimpama Aged Care Residence reported 222 minutes of care per resident per day, 3 minutes below its target of 225 minutes. Of those minutes, 47 came from registered nurses, 2 minutes above the registered-nurse target of 45.
Who provides that care?
Personal care workers provided 174 of the 222 minutes (78.4%), followed by registered nurses (47 minutes, 21.2%) and enrolled nurses (1 minute, 0.5%). TriCare Pimpama Aged Care Residence also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
