Elderberry Expert Rating and Opinion
The Elderberry Index for Tingira Hills Care Community is 3.19 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
71% enjoy meals vs 67.3% across other homes; spending is $12 vs a $16 sector median.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Residents report stronger support for independence
100% answered “Always” or “Most of the time”, compared with 87.1% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 206 vs 220 minutes; registered nurses: 39 vs 44 minutes per resident per day.
Staffing rating trails the national average
1 out of 5, compared with 3.19 across other rated homes in the August 2026 extract.
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.19 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
Where is Tingira Hills Care Community?
Tingira Hills Care Community is at 3 Violet Town Road, Mount Hutton. The closest named places on OpenStreetMap are Wilsons Rd opp Lake Macquarie Fair (200 m), Coles (340 m) and Lake Macquarie Fair (360 m). Every distance here is a straight line from the home’s mapped location, not a road route.
The nearest hospital is Lake Macquarie Private Hospital, 2.0 km away. The closest GP or medical centre is Warners Bay Medical Centre, at 2.9 km. The nearest pharmacy, Amcal, is 2.8 km from the home. These distances matter most for residents who keep appointments outside the home, so it is worth asking how transport to them is arranged.
The nearest bus stop, Wilsons Rd opp Lake Macquarie Fair, is 200 m from the home. The closest train station is Cardiff, 5.2 km away. For everyday errands, Coles supermarket is 340 m away and Lake Macquarie Fair is 360 m. For visitors and outings, Mullington Park is 1.0 km away, Windale Library is 1.1 km and The Church of Jesus Christ of Latter-day Saints is 1.9 km.
Which facilities are closest?
- Bus stopWilsons Rd opp Lake Macquarie Fair200 m
- SupermarketColes340 m
- Shopping centreLake Macquarie Fair360 m
- ParkMullington Park1.0 km
- LibraryWindale Library1.1 km
The four closest, on the map
Pins 1 to 4 are the four closest facilities, in the same order as the list.
Sources and Explanation
Each place is the nearest named facility of its kind on OpenStreetMap, measured in a straight line from the home’s mapped location. These are not walking or driving times, and the map may miss newer or unnamed places; check the route before relying on a distance.
Map data © OpenStreetMap contributors, read 25 September 2026.
How much care and nursing does Tingira Hills Care Community provide?
Tingira Hills Care Community reported 206 minutes of care per resident per day in January to March 2026, 14 minutes below its target of 220 minutes. Of those minutes, 39 came from registered nurses, 5 minutes below the registered-nurse target of 44.
Tingira Hills Care Community met both its total and registered-nurse targets in none of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 206 to 224.
Who provides that care?
Personal care workers provided 160 of the 206 minutes (77.7%), followed by registered nurses (39 minutes, 18.9%) and enrolled nurses (7 minutes, 3.4%). In the same quarter, Tingira Hills Care Community also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Tingira Hills Care Community?
When residents surveyed at Tingira Hills Care Community for the 2026 Residents’ Experience Survey were asked whether they like the food, 71% answered “always” or “most of the time”, 3.7 percentage points above the average of 67.3% across other homes. The share fell from 75% in 2025. Another 24% answered “some of the time” and 5% “never”.
Food spending at Tingira Hills Care Community in January to March 2026 was $12 per resident per day, 25% below the sector median of $16. In the same quarter, spending on dietitians was $0.12 per resident per day, 57% below the sector median of $0.28.
How are meals prepared?
Tingira Hills Care Community reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
71% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Tingira Hills Care Community?
In the 2026 Residents’ Experience Survey, 100% of residents surveyed at Tingira Hills Care Community answered “always” or “most of the time” when asked whether they are encouraged to do as much as possible for themselves, above the 87.1% average across other homes by 12.9 percentage points. Answers were also above the average for other homes when residents were asked whether staff know what they are doing (100% against 89.1%) and whether staff follow up when they raise things (90% against 84.2%).
On 8 of the 10 questions other than food, answers at Tingira Hills Care Community were at least 3 percentage points above the average for other homes, and on the rest they were within 3 percentage points.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 89% of residents surveyed at Tingira Hills Care Community answered “always” and 5% “most of the time”. When asked whether they get the care they need, 89% answered “always” and 11% “most of the time”.
Do residents have a say in daily life?
On choice and independence at Tingira Hills Care Community, the share answering “always” or “most of the time” was 97% when asked whether they have a say in their daily activities.
How does Tingira Hills Care Community spend on resident care?
Total spending at Tingira Hills Care Community in the 2024–25 financial year was $438.44 per resident per day, and care and nursing made up 64.7% of it. Care and nursing spending of $283.58 was 7% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($58.70), administration ($27.11), and cleaning and laundry ($26.81) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($167.38) and registered nurses ($61.30).
