Elderberry Expert Rating and Opinion
The Elderberry Index for The Shoreline is 4.15 out of 5, against a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment improved in the latest survey
73% positive in 2025, compared with 60% in 2024: 13 percentage points higher.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Getting needed care is below the survey average
91% answered “Always” or “Most of the time”, compared with 94.5% across other homes.
Following up concerns is below the survey average
82% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What is the food like at The Shoreline?
When residents surveyed at The Shoreline for the 2025 Residents’ Experience Survey were asked whether they like the food, 73% answered “always” or “most of the time”, 13 percentage points higher than the 60% recorded in 2024. Another 27% answered “some of the time”, and none answered “never”.
Food spending at The Shoreline in January to March 2026 was $20 per resident per day, 25% above the sector median of $16. Spending on dietitians in the same quarter was $0.51 per resident per day, 82% above the sector median of $0.28.
How are meals prepared?
The Shoreline reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
73% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about The Shoreline?
In the 2025 Residents’ Experience Survey, 96% of residents surveyed at The Shoreline answered “always” or “most of the time” when asked whether they are encouraged to do as much as possible for themselves, 7.4 percentage points above the average of 88.6% across other homes. Answers were also above the average for other homes when residents were asked whether they have a say in their daily activities (100% against 93.2%) and whether staff know what they are doing (96% against 89.5%).
The widest gap below other homes came when residents were asked whether they get the care they need: 91% answered “always” or “most of the time”, against an average of 94.5%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how care plans are reviewed and changed. When residents were asked whether they get the care they need, 68% answered “always”, 23% “most of the time” and 9% “some of the time”; none answered “never”.
Do residents feel safe?
Asked whether they feel safe, 68% of residents surveyed at The Shoreline answered “always” and 32% “most of the time”.
How much care and nursing does The Shoreline provide?
The Shoreline reported 210 minutes of care per resident per day in January to March 2026, 3 minutes above its target of 207 minutes. Of those minutes, 43 came from registered nurses, 1 minute above the registered-nurse target of 42.
In three of the last four quarters, The Shoreline met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 207 to 219.
Who provides that care?
Personal care workers provided 155 of the 210 minutes (73.8%), followed by registered nurses (43 minutes, 20.5%) and enrolled nurses (12 minutes, 5.7%). The Shoreline also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does The Shoreline spend on resident care?
In the 2024–25 financial year, The Shoreline spent $494.52 per resident per day, and care and nursing made up 55.8% of it. Care and nursing spending of $275.90 was 4% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($55.76), cleaning and laundry ($43.97) and administration ($41.08) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($149.97) and registered nurses ($56.69).
