Elderberry Expert Rating and Opinion
The residents’ experience rating for The Oaks Aged Care Facility is 3 out of 5, against a national average of 3.62. Two findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Getting needed care is above the survey average
100% answered “Always” or “Most of the time”, compared with 94.4% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 205 vs 212 minutes; registered nurses: 47 vs 43 minutes per resident per day.
Confidence in staff skills is below the survey average
67% answered “Always” or “Most of the time”, compared with 89.1% across other homes.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2366 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2457 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.26% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.11% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.35% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
How much care and nursing does The Oaks Aged Care Facility provide?
In January to March 2026, The Oaks Aged Care Facility reported 205 minutes of care per resident per day, 7 minutes below its target of 212 minutes. Of those minutes, 47 came from registered nurses, 4 minutes above the registered-nurse target of 43.
The Oaks Aged Care Facility met both its total and registered-nurse targets in none of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 191 to 205.
Who provides that care?
Of the 205 minutes, personal care workers provided 140 (68.3%), followed by registered nurses (47 minutes, 22.9%) and enrolled nurses (18 minutes, 8.8%). The Oaks Aged Care Facility also reported spending on physiotherapists, podiatrists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about The Oaks Aged Care Facility?
Asked in the 2026 Residents’ Experience Survey whether staff know what they are doing, 67% of residents surveyed at The Oaks Aged Care Facility answered “always” or “most of the time”, below the 89.1% average across other homes by 22.1 percentage points. When residents were asked whether they feel safe (84% against 96.3%) and whether staff follow up when they raise things (75% against 84.2%), answers were also below the average for other homes.
The largest gap above other homes was when residents were asked whether they get the care they need: 100% answered “always” or “most of the time”, against an average of 94.4%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. Of residents asked whether staff know what they are doing, 42% answered “always”, 25% “most of the time” and 33% “some of the time”; none answered “never”.
Do residents have a say in daily life?
On choice and independence at The Oaks Aged Care Facility, the share answering “always” or “most of the time” was 84% when asked whether they have a say in their daily activities and 83% when asked whether they are encouraged to do as much as possible for themselves.
How does The Oaks Aged Care Facility spend on resident care?
In the 2024–25 financial year, The Oaks Aged Care Facility spent $231.88 per resident per day on care and nursing, 12% below the sector median of $264.85. Spending across all categories was $408.40 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($56.32), cleaning and laundry ($35.84), and accommodation and maintenance ($33.06) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($121.61) and registered nurses ($53.33).
What is the food like at The Oaks Aged Care Facility?
In the 2026 Residents’ Experience Survey, 58% of residents surveyed at The Oaks Aged Care Facility said they like the food “always” or “most of the time”, 9.3 percentage points below the average of 67.3% across other homes. The share fell from 67% in 2025. Another 33% answered “some of the time” and 8% “never”.
Food spending at The Oaks Aged Care Facility in January to March 2026 was $19 per resident per day, 19% above the sector median of $16. Spending on dietitians in the same quarter was $0.41 per resident per day, 46% above the sector median of $0.28.
How are meals prepared?
The Oaks Aged Care Facility reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
58% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
