Elderberry Expert Rating and Opinion
The Elderberry Index for The Glen Residential Care Service is 4.3 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment improved in the latest survey
69% positive in 2026, compared with 50% in 2025: 19 percentage points higher.
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 223 vs 202 minutes; registered nurses: 39 vs 41 minutes per resident per day.
Getting needed care is below the survey average
79% answered “Always” or “Most of the time”, compared with 94.4% across other homes.
Following up concerns is below the survey average
79% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.44% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does The Glen Residential Care Service provide?
In January to March 2026, The Glen Residential Care Service reported 223 minutes of care per resident per day, 21 minutes above its target of 202 minutes. Registered nurses provided 39 of those minutes, 2 minutes below the registered-nurse target of 41.
The Glen Residential Care Service met both its total and registered-nurse targets in three of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 219 to 224.
Who provides that care?
Personal care workers provided 179 of the 223 minutes (80.3%), followed by registered nurses (39 minutes, 17.5%) and enrolled nurses (5 minutes, 2.2%). In the same quarter, The Glen Residential Care Service also reported spending on physiotherapists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about The Glen Residential Care Service?
Asked in the 2026 Residents’ Experience Survey whether staff know what they are doing, 100% of residents surveyed at The Glen Residential Care Service answered “always” or “most of the time”, above the 89.1% average across other homes by 10.9 percentage points. When residents were asked whether staff explain things to them (90% against 80.2%) and whether they have a say in their daily activities (100% against 92.7%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether they get the care they need: 79% answered “always” or “most of the time”, against an average of 94.4%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how care plans are reviewed and changed. When residents were asked whether they get the care they need, 74% answered “always”, 5% “most of the time” and 21% “some of the time”; none answered “never”.
Do residents feel safe?
Asked whether they feel safe, 95% of residents surveyed at The Glen Residential Care Service answered “always”.
What is the food like at The Glen Residential Care Service?
In the 2026 Residents’ Experience Survey, 69% of residents surveyed at The Glen Residential Care Service said they like the food “always” or “most of the time”, 19 percentage points higher than the 50% recorded in 2025. Another 21% answered “some of the time” and 11% “never”.
In January to March 2026, The Glen Residential Care Service spent $16 per resident per day on food, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.31 per resident per day, 11% above the sector median of $0.28.
How are meals prepared?
According to The Glen Residential Care Service, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
69% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does The Glen Residential Care Service spend on resident care?
In the 2024–25 financial year, The Glen Residential Care Service spent $445.63 per resident per day, and care and nursing made up 59.3% of it. Care and nursing spending of $264.12 was in line with the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($57.57), accommodation and maintenance ($49.58), and cleaning and laundry ($17.35) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($160.14) and registered nurses ($65.96).
