Elderberry Expert Rating and Opinion
The Elderberry Index for St Vincent's Care Services Arundel is 4.3 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Enjoying the food is below the survey average
61% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Fewer residents consistently feel safe
92% answered “Always” or “Most of the time”, compared with 96.3% across other homes.
Respectful treatment is below the survey average
92% answered “Always” or “Most of the time”, compared with 95.4% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does St Vincent's Care Services Arundel provide?
St Vincent's Care Services Arundel reported 213 minutes of care per resident per day in January to March 2026, 5 minutes above its target of 208 minutes. Registered nurses provided 50 of those minutes, 8 minutes above the registered-nurse target of 42.
In two of the last four quarters, St Vincent's Care Services Arundel met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 196 to 213 across those four quarters.
Who provides that care?
Personal care workers provided 162 minutes per resident per day, followed by registered nurses (50 minutes). St Vincent's Care Services Arundel also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about St Vincent's Care Services Arundel?
Asked in the 2026 Residents’ Experience Survey whether they are encouraged to do as much as possible for themselves, 100% of residents surveyed at St Vincent's Care Services Arundel answered “always” or “most of the time”, above the 87.1% average across other homes by 12.9 percentage points. Answers were also above the average for other homes when residents were asked whether the home is well run (100% against 88.1%) and whether they have a say in their daily activities (100% against 92.7%).
The widest gap below other homes came when residents were asked whether they feel safe: 92% answered “always” or “most of the time”, against an average of 96.3%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about what the home does when a resident says they feel unsafe. When residents were asked whether they feel safe, 77% answered “always”, 15% “most of the time” and 8% “some of the time”; none answered “never”.
Do residents get the care they need?
Asked whether they get the care they need, 77% of residents surveyed at St Vincent's Care Services Arundel answered “always” and 23% “most of the time”.
How does St Vincent's Care Services Arundel spend on resident care?
Spending on care and nursing at St Vincent's Care Services Arundel in the 2024–25 financial year was $232.15 per resident per day, 12% below the sector median of $264.85. Spending across all categories was $368.20 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($43.59), accommodation and maintenance ($38.93), and cleaning and laundry ($15.45) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($142.05) and registered nurses ($52.24).
What is the food like at St Vincent's Care Services Arundel?
When residents surveyed at St Vincent's Care Services Arundel for the 2026 Residents’ Experience Survey were asked whether they like the food, 61% answered “always” or “most of the time”, 6.3 percentage points below the average of 67.3% across other homes. The share rose from 54% in 2025. Another 31% answered “some of the time” and 8% “never”.
Food spending at St Vincent's Care Services Arundel in January to March 2026 was $18 per resident per day, 13% above the sector median of $16. Spending on dietitians in the same quarter was $0.40 per resident per day, 43% above the sector median of $0.28.
How are meals prepared?
According to St Vincent's Care Services Arundel, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
61% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
