Elderberry Expert Rating and Opinion
The Elderberry Index for St Paul de Chartres Residential Aged Care is 4.15 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Worth a closer look
Enjoying the food is below the survey average
55% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
How well the home is run is below the survey average
80% answered “Always” or “Most of the time”, compared with 89.3% across other homes.
Fewer residents say staff explain things consistently
75% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What is the food like at St Paul de Chartres Residential Aged Care?
In the 2025 Residents’ Experience Survey, 55% of residents surveyed at St Paul de Chartres Residential Aged Care said they like the food “always” or “most of the time”, 15.3 percentage points below the average of 70.3% across other homes. The share rose from 47% in 2024. Another 40% answered “some of the time” and 5% “never”.
Food spending at St Paul de Chartres Residential Aged Care in January to March 2026 was $24 per resident per day, 50% above the sector median of $16. Spending on dietitians in the same quarter was $0.45 per resident per day, 61% above the sector median of $0.28.
How are meals prepared?
St Paul de Chartres Residential Aged Care reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
55% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about St Paul de Chartres Residential Aged Care?
When residents surveyed at St Paul de Chartres Residential Aged Care for the 2025 Residents’ Experience Survey were asked whether the home is well run, 80% answered “always” or “most of the time”, below the 89.3% average across other homes by 9.3 percentage points. Answers were also below the average for other homes when residents were asked whether staff explain things to them (75% against 81.8%) and whether they get the care they need (90% against 94.5%).
The largest gap above other homes was when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 93.2%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about who runs the home day to day and how changes are communicated. When residents were asked whether the home is well run, 45% answered “always”, 35% “most of the time”, 15% “some of the time” and 5% “never”.
Do residents feel safe?
When residents surveyed at St Paul de Chartres Residential Aged Care were asked whether they feel safe, 75% answered “always” and 25% “most of the time”.
How does St Paul de Chartres Residential Aged Care spend on resident care?
Total spending at St Paul de Chartres Residential Aged Care in the 2024–25 financial year was $415.54 per resident per day, and care and nursing made up 60.2% of it. Care and nursing spending of $250.26 was 6% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($33.10), administration ($30.82), and cleaning and laundry ($28.59) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($142.68) and registered nurses ($65.69).
How much care and nursing does St Paul de Chartres Residential Aged Care provide?
In January to March 2026, St Paul de Chartres Residential Aged Care reported 230 minutes of care per resident per day, 2 minutes above its target of 228 minutes. Registered nurses provided 49 of those minutes, 4 minutes above the registered-nurse target of 45.
In one of the last four quarters, St Paul de Chartres Residential Aged Care met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 217 to 230 across those four quarters.
Who provides that care?
Personal care workers provided 175 of the 230 minutes (76.1%), followed by registered nurses (49 minutes, 21.3%) and enrolled nurses (6 minutes, 2.6%). In the same quarter, St Paul de Chartres Residential Aged Care also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
