Elderberry Expert Rating and Opinion
The Elderberry Index for St Hedwig Village is 4.19 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
How well the home is run is above the survey average
96% answered “Always” or “Most of the time”, compared with 89.3% across other homes.
Worth a closer look
Fewer residents say staff explain things consistently
47% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Respectful treatment is below the survey average
69% answered “Always” or “Most of the time”, compared with 95.9% across other homes.
Following up concerns is below the survey average
61% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.88% | 1354 |
| Feeling safe | 96.46% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.84% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.97% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
What do residents say about St Hedwig Village?
Asked in the 2025 Residents’ Experience Survey whether staff explain things to them, 47% of residents surveyed at St Hedwig Village answered “always” or “most of the time”, below the 81.8% average across other homes by 34.8 percentage points. Answers were also below the average for other homes when residents were asked whether staff treat them with respect (69% against 95.9%) and whether staff follow up when they raise things (61% against 85.2%).
The widest gap above other homes came when residents were asked whether the home is well run: 96% answered “always” or “most of the time”, against an average of 89.3%.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. When residents were asked whether staff explain things to them, 30% answered “always”, 17% “most of the time”, 39% “some of the time” and 13% “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 61% of residents surveyed at St Hedwig Village answered “always” and 17% “most of the time”. When asked whether they get the care they need, 70% answered “always” and 17% “most of the time”.
How much care and nursing does St Hedwig Village provide?
St Hedwig Village reported 256 minutes of care per resident per day in January to March 2026, 30 minutes above its target of 226 minutes. Registered nurses provided 52 of those minutes, 7 minutes above the registered-nurse target of 45.
St Hedwig Village met both its total and registered-nurse targets in three of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 217 to 256.
Who provides that care?
Of the 256 minutes, personal care workers provided 204 (79.7%), followed by registered nurses (52 minutes, 20.3%). In the same quarter, St Hedwig Village also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at St Hedwig Village?
When residents surveyed at St Hedwig Village for the 2025 Residents’ Experience Survey were asked whether they like the food, 74% answered “always” or “most of the time”, 3.7 percentage points above the average of 70.3% across other homes. The share fell from 87% in 2024. Another 17% answered “some of the time” and 9% “never”.
Food spending at St Hedwig Village in January to March 2026 was $18 per resident per day, 13% above the sector median of $16. Spending on dietitians in the same quarter was $0.30 per resident per day, 7% above the sector median of $0.28.
How are meals prepared?
According to St Hedwig Village, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
74% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does St Hedwig Village spend on resident care?
In the 2024–25 financial year, St Hedwig Village spent $417.43 per resident per day, and care and nursing made up 58.8% of it. Care and nursing spending of $245.46 was 7% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($67.95), accommodation and maintenance ($35.15), and cleaning and laundry ($26.72) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($149.41) and registered nurses ($66.28).
