Elderberry Expert Rating and Opinion
The Elderberry Index for Sacred Heart Community is 4.34 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 222 minutes against a 194-minute daily care target; RN time is 48 against 40.
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Support for independence is below the survey average
58% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Enjoying the food is below the survey average
42% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Food enjoyment fell in the latest survey
42% positive in 2025, compared with 75% in 2024: 33 percentage points lower.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.46% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.61% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.28% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
How much care and nursing does Sacred Heart Community provide?
In January to March 2026, Sacred Heart Community reported 222 minutes of care per resident per day, 28 minutes above its target of 194 minutes. Registered nurses provided 48 of those minutes, 8 minutes above the registered-nurse target of 40.
In each of the last four quarters, Sacred Heart Community met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 212 to 222 across those four quarters.
Who provides that care?
Personal care workers provided 154 of the 222 minutes (69.4%), followed by registered nurses (48 minutes, 21.6%) and enrolled nurses (20 minutes, 9.0%). Sacred Heart Community also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Sacred Heart Community?
In the 2025 Residents’ Experience Survey, 58% of residents surveyed at Sacred Heart Community answered “always” or “most of the time” when asked whether they are encouraged to do as much as possible for themselves, below the 88.6% average across other homes by 30.6 percentage points. Answers were also below the average for other homes when residents were asked whether they feel safe (79% against 96.5%) and whether staff explain things to them (69% against 81.8%).
On 9 of the 10 questions other than food, answers at Sacred Heart Community were at least 3 percentage points below the average for other homes, and on the rest they were within 3 percentage points.
What should you ask about on a visit?
On a visit, you can ask about how staff support residents to do things for themselves. When residents were asked whether they are encouraged to do as much as possible for themselves, 37% answered “always”, 21% “most of the time”, 37% “some of the time” and 5% “never”.
Do residents get the care they need?
Asked whether they get the care they need, 42% of residents surveyed at Sacred Heart Community answered “always” and 42% “most of the time”.
What is the food like at Sacred Heart Community?
When residents surveyed at Sacred Heart Community for the 2025 Residents’ Experience Survey were asked whether they like the food, 42% answered “always” or “most of the time”, 28.3 percentage points below the average of 70.3% across other homes. The share fell from 75% in 2024. Another 47% answered “some of the time” and 11% “never”.
In January to March 2026, Sacred Heart Community spent $17 per resident per day on food, 6% above the sector median of $16. In the same quarter, spending on dietitians was $0.06 per resident per day, 79% below the sector median of $0.28.
How are meals prepared?
According to Sacred Heart Community, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
42% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Sacred Heart Community spend on resident care?
Total spending at Sacred Heart Community in the 2024–25 financial year was $461.81 per resident per day, and care and nursing made up 60.2% of it. Care and nursing spending of $277.93 was 5% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($60.01), accommodation and maintenance ($49.82), and cleaning and laundry ($29.60) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($141.36) and registered nurses ($74.55).
