Elderberry Expert Rating and Opinion
The Elderberry Index for Regis Sandgate - Lucinda is 3.6 out of 5, compared with a national average of 3.81. One finding stands out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
More residents feel they have a say in daily life
97% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 216 vs 216 minutes; registered nurses: 43 vs 44 minutes per resident per day.
Confidence in staff skills is below the survey average
65% answered “Always” or “Most of the time”, compared with 89.5% across other homes.
Fewer residents say staff explain things consistently
61% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.50% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Regis Sandgate - Lucinda?
In the 2025 Residents’ Experience Survey, 65% of residents surveyed at Regis Sandgate - Lucinda answered “always” or “most of the time” when asked whether staff know what they are doing, below the 89.5% average across other homes by 24.5 percentage points. When residents were asked whether staff explain things to them (61% against 81.8%) and whether the home is well run (74% against 89.3%), answers were also below the average for other homes.
The largest gap above other homes was when residents were asked whether they have a say in their daily activities: 97% answered “always” or “most of the time”, against an average of 93.2%.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. Of residents asked whether staff know what they are doing, 26% answered “always”, 39% “most of the time”, 29% “some of the time” and 6% “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 74% of residents surveyed at Regis Sandgate - Lucinda answered “always” and 16% “most of the time”. When asked whether they get the care they need, 35% answered “always” and 52% “most of the time”.
What is the food like at Regis Sandgate - Lucinda?
When residents surveyed at Regis Sandgate - Lucinda for the 2025 Residents’ Experience Survey were asked whether they like the food, 68% answered “always” or “most of the time”, within 3 percentage points of the 70.3% average across other homes. The share fell from 71% in 2024. Another 29% answered “some of the time” and 3% “never”.
Food spending at Regis Sandgate - Lucinda in January to March 2026 was $15 per resident per day, 6% below the sector median of $16. In the same quarter, spending on dietitians was $0.29 per resident per day, 4% above the sector median of $0.28.
How are meals prepared?
Regis Sandgate - Lucinda reports that breakfast, lunch and dinner are all cooked fresh. Of all meals, 93% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
68% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Regis Sandgate - Lucinda provide?
Regis Sandgate - Lucinda reported 216 minutes of care per resident per day in January to March 2026, matching its target of 216 minutes. Registered nurses provided 43 of those minutes, 1 minute below the registered-nurse target of 44.
Regis Sandgate - Lucinda met both its total and registered-nurse targets in two of the last four quarters. Minutes of care per resident per day ranged from 216 to 221 across those four quarters.
Who provides that care?
Personal care workers provided 168 minutes per resident per day, followed by registered nurses (43 minutes) and enrolled nurses (4 minutes). Regis Sandgate - Lucinda also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Regis Sandgate - Lucinda spend on resident care?
In the 2024–25 financial year, Regis Sandgate - Lucinda spent $391.33 per resident per day, and care and nursing made up 67.9% of it. Care and nursing spending of $265.88 was in line with the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($51.22), accommodation and maintenance ($26.34), and cleaning and laundry ($23.35) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($161.19) and registered nurses ($65.41).
