Elderberry Expert Rating and Opinion
The Elderberry Index for Regis Hornsby is 3.6 out of 5, compared with a national average of 3.81. One finding stands out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
More residents consistently feel safe
100% answered “Always” or “Most of the time”, compared with 96.2% across other homes.
Worth a closer look
Enjoying the food is below the survey average
7% answered “Always” or “Most of the time”, compared with 67.4% across other homes.
Confidence in staff skills is below the survey average
57% answered “Always” or “Most of the time”, compared with 89.1% across other homes.
Getting needed care is below the survey average
65% answered “Always” or “Most of the time”, compared with 94.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.10% | 1080 |
| Getting needed care | 94.45% | 1080 |
| Confidence in staff skills | 89.12% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.39% | 1080 |
| Following up concerns | 84.23% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What do residents say about Regis Hornsby?
When residents surveyed at Regis Hornsby for the 2026 Residents’ Experience Survey were asked whether staff know what they are doing, 57% answered “always” or “most of the time”, below the 89.1% average across other homes by 32.1 percentage points. When residents were asked whether they get the care they need (65% against 94.5%) and whether the home is well run (64% against 88.1%), answers were also below the average for other homes.
The largest gap above other homes was when residents were asked whether they feel safe: 100% answered “always” or “most of the time”, against an average of 96.2%.
What should you ask about on a visit?
On a visit, you can ask about the training staff receive. Of residents asked whether staff know what they are doing, 21% answered “always”, 36% “most of the time” and 43% “some of the time”; none answered “never”.
Do residents have a say in daily life?
On choice and independence at Regis Hornsby, the share answering “always” or “most of the time” was 93% when asked whether they have a say in their daily activities and 79% when asked whether they are encouraged to do as much as possible for themselves.
What is the food like at Regis Hornsby?
In the 2026 Residents’ Experience Survey, 7% of residents surveyed at Regis Hornsby said they like the food “always” or “most of the time”, 60.4 percentage points below the average of 67.4% across other homes. The share fell from 57% in 2025. Another 71% answered “some of the time” and 21% “never”.
In January to March 2026, Regis Hornsby spent $15 per resident per day on food, 6% below the sector median of $16. In the same quarter, spending on dietitians was $0.31 per resident per day, 11% above the sector median of $0.28.
How are meals prepared?
Regis Hornsby reports that breakfast, lunch and dinner are all cooked fresh. Of all meals, 96% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
7% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Regis Hornsby spend on resident care?
In the 2024–25 financial year, Regis Hornsby spent $435.20 per resident per day, and care and nursing made up 64.6% of it. Care and nursing spending of $281.10 was 6% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($69.92), accommodation and maintenance ($28.82), and cleaning and laundry ($22.41) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($163.35) and registered nurses ($65.31).
How much care and nursing does Regis Hornsby provide?
In January to March 2026, Regis Hornsby reported 228 minutes of care per resident per day, 2 minutes above its target of 226 minutes. Of those minutes, 49 came from registered nurses, 4 minutes above the registered-nurse target of 45.
Regis Hornsby met both its total and registered-nurse targets in three of the last four quarters. Minutes of care per resident per day ranged from 225 to 232 across those four quarters.
Who provides that care?
Of the 228 minutes, personal care workers provided 179 (78.5%), followed by registered nurses (49 minutes, 21.5%). Regis Hornsby also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
