Elderberry Expert Rating and Opinion
The Elderberry Index for Regis Greenmount is 3.6 out of 5, against a national average of 3.81. Two findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Kind and caring staff is above the survey average
100% answered “Always” or “Most of the time”, compared with 96.0% across other homes.
Residents show greater confidence in staff skills
93% answered “Always” or “Most of the time”, compared with 89.5% across other homes.
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$13 a day vs a $16 sector median; 50% enjoy meals vs 70.3% across other homes.
How well the home is run is below the survey average
65% answered “Always” or “Most of the time”, compared with 89.3% across other homes.
Food enjoyment fell in the latest survey
50% positive in 2025, compared with 60% in 2024: 10 percentage points lower.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.35% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.28% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Regis Greenmount?
When residents surveyed at Regis Greenmount for the 2025 Residents’ Experience Survey were asked whether the home is well run, 65% answered “always” or “most of the time”, below the 89.3% average across other homes by 24.3 percentage points. Answers were also below the average for other homes when residents were asked whether staff explain things to them (69% against 81.8%) and whether staff follow up when they raise things (73% against 85.2%).
The largest gap above other homes was when residents were asked whether staff are kind and caring: 100% answered “always” or “most of the time”, against an average of 96.0%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about who runs the home day to day and how changes are communicated. Of residents asked whether the home is well run, 23% answered “always”, 42% “most of the time” and 35% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Regis Greenmount were asked whether they feel safe, 77% answered “always” and 15% “most of the time”. When asked whether they get the care they need, 58% answered “always” and 35% “most of the time”.
What is the food like at Regis Greenmount?
When residents surveyed at Regis Greenmount for the 2025 Residents’ Experience Survey were asked whether they like the food, 50% answered “always” or “most of the time”, 20.3 percentage points below the average of 70.3% across other homes. The share fell from 60% in 2024. Another 42% answered “some of the time” and 8% “never”.
Food spending at Regis Greenmount in January to March 2026 was $13 per resident per day, 19% below the sector median of $16. Spending on dietitians in the same quarter was $0.42 per resident per day, 50% above the sector median of $0.28.
How are meals prepared?
Regis Greenmount reports that breakfast, lunch and dinner are all cooked fresh. Of all meals, 95% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
50% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Regis Greenmount provide?
In January to March 2026, Regis Greenmount reported 229 minutes of care per resident per day, 3 minutes above its target of 226 minutes. Registered nurses provided 45 of those minutes, matching the registered-nurse target of 45.
In one of the last four quarters, Regis Greenmount met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 228 to 233 across those four quarters.
Who provides that care?
Of the 229 minutes, personal care workers provided 180 (78.6%), followed by registered nurses (45 minutes, 19.7%) and enrolled nurses (4 minutes, 1.7%). Regis Greenmount also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Regis Greenmount spend on resident care?
Total spending at Regis Greenmount in the 2024–25 financial year was $416.76 per resident per day, and care and nursing made up 66.5% of it. Care and nursing spending of $276.99 was 5% above the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($65.45), cleaning and laundry ($22.67), and accommodation and maintenance ($22.65) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($170.74) and registered nurses ($67.07).
