Elderberry Expert Rating and Opinion
The Elderberry Index for Regis Frankston is 3.23 out of 5, against a national average of 3.81. Three findings are worth a closer look.
Things we noticed
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$11 a day vs a $16 sector median; 44% enjoy meals vs 67.4% across other homes.
Reported care time falls short of a staffing target
Total care: 223 vs 224 minutes; registered nurses: 42 vs 45 minutes per resident per day.
Following up concerns is below the survey average
45% answered “Always” or “Most of the time”, compared with 84.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.37% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.09% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.18% | 1079 |
| Staff explaining things | 80.27% | 1078 |
| Enjoying the food | 67.36% | 1080 |
| Following up concerns | 84.25% | 1079 |
| Kind and caring staff | 95.43% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What do residents say about Regis Frankston?
In the 2026 Residents’ Experience Survey, 45% of residents surveyed at Regis Frankston answered “always” or “most of the time” when asked whether staff follow up when they raise things, 39.3 percentage points below the average of 84.3% across other homes. When residents were asked whether they are encouraged to do as much as possible for themselves (61% against 87.2%) and whether staff explain things to them (61% against 80.3%), answers were also below the average for other homes.
At Regis Frankston, answers were at least 3 percentage points below the average for other homes on all 10 questions other than food.
What should you ask about on a visit?
On a visit, you can ask about how the home records and follows up concerns. When residents were asked whether staff follow up when they raise things, 28% answered “always”, 17% “most of the time”, 50% “some of the time” and 6% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Regis Frankston were asked whether they feel safe, 67% answered “always” and 22% “most of the time”. When asked whether they get the care they need, 39% answered “always” and 44% “most of the time”.
What is the food like at Regis Frankston?
When residents surveyed at Regis Frankston for the 2026 Residents’ Experience Survey were asked whether they like the food, 44% answered “always” or “most of the time”, 23.4 percentage points below the average of 67.4% across other homes. The share fell from 50% in 2025. Another 50% answered “some of the time” and 6% “never”.
Food spending at Regis Frankston in January to March 2026 was $11 per resident per day, 31% below the sector median of $16. Spending on dietitians in the same quarter was $0.42 per resident per day, 50% above the sector median of $0.28.
How are meals prepared?
Regis Frankston reports that breakfast, lunch and dinner are all cooked fresh. Of all meals, 93% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
44% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Regis Frankston spend on resident care?
In the 2024–25 financial year, Regis Frankston spent $409.19 per resident per day, and care and nursing made up 71.1% of it. Care and nursing spending of $290.89 was 10% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($57.69), cleaning and laundry ($17.06), and accommodation and maintenance ($15.16) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($182.13) and registered nurses ($63.20).
How much care and nursing does Regis Frankston provide?
In January to March 2026, Regis Frankston reported 223 minutes of care per resident per day, 1 minute below its target of 224 minutes. Registered nurses provided 42 of those minutes, 3 minutes below the registered-nurse target of 45.
In none of the last four quarters did Regis Frankston meet both its total and registered-nurse targets. Minutes of care per resident per day ranged from 220 to 224 across those four quarters.
Who provides that care?
Personal care workers provided 177 of the 223 minutes (79.4%), followed by registered nurses (42 minutes, 18.8%) and enrolled nurses (4 minutes, 1.8%). Regis Frankston also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
