Elderberry Expert Rating and Opinion
The Elderberry Index for Regis Ferny Grove is 3.71 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Residents show greater confidence in staff skills
101% answered “Always” or “Most of the time”, compared with 89.5% across other homes.
Residents report stronger support for independence
100% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 210 vs 213 minutes; registered nurses: 40 vs 43 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Kind and caring staff is below the survey average
92% answered “Always” or “Most of the time”, compared with 96.0% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Regis Ferny Grove provide?
In January to March 2026, Regis Ferny Grove reported 210 minutes of care per resident per day, 3 minutes below its target of 213 minutes. Registered nurses provided 40 of those minutes, 3 minutes below the registered-nurse target of 43.
Regis Ferny Grove met both its total and registered-nurse targets in one of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 209 to 226.
Who provides that care?
Personal care workers provided 165 of the 210 minutes (78.6%), followed by registered nurses (40 minutes, 19.0%) and enrolled nurses (5 minutes, 2.4%). Regis Ferny Grove also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Regis Ferny Grove?
In the 2025 Residents’ Experience Survey, 101% of residents surveyed at Regis Ferny Grove answered “always” or “most of the time” when asked whether staff know what they are doing, above the 89.5% average across other homes by 11.5 percentage points. When residents were asked whether they are encouraged to do as much as possible for themselves (100% against 88.6%) and whether the home is well run (100% against 89.3%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether staff are kind and caring: 92% answered “always” or “most of the time”, against an average of 96.0%.
What should you ask about on a visit?
A visit is a chance to ask about how staff get to know each resident. When residents were asked whether staff are kind and caring, 75% answered “always”, 17% “most of the time” and 8% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 79% of residents surveyed at Regis Ferny Grove answered “always” and 21% “most of the time”. When asked whether they get the care they need, 71% answered “always” and 25% “most of the time”.
What is the food like at Regis Ferny Grove?
In the 2025 Residents’ Experience Survey, 76% of residents surveyed at Regis Ferny Grove said they like the food “always” or “most of the time”, 5.7 percentage points above the average of 70.3% across other homes. The share fell from 80% in 2024. Another 17% answered “some of the time” and 8% “never”.
Food spending at Regis Ferny Grove in January to March 2026 was $15 per resident per day, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.42 per resident per day, 50% above the sector median of $0.28.
How are meals prepared?
According to Regis Ferny Grove, breakfast, lunch and dinner are all cooked fresh. Of all meals, 95% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
76% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Regis Ferny Grove spend on resident care?
In the 2024–25 financial year, Regis Ferny Grove spent $378.55 per resident per day, and care and nursing made up 67.5% of it. Care and nursing spending of $255.34 was 4% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($43.80), accommodation and maintenance ($30.49), and cleaning and laundry ($22.50) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($155.48) and registered nurses ($62.19).
